Clinical Assistant
Lehigh Valley Health Network
Summary
Functions as a member of the practice clinical care delivery team to provide selected clinical care to patients under the direction of a LPN, RN, or provider. Performs clerical/administrative duties associated with front desk operations under the direction of the supervisor.
Job description
Summary
Functions as a member of the practice clinical care delivery team to provide selected clinical care to patients under the direction of a LPN, RN, or provider. Performs clerical/administrative duties associated with front desk operations under the direction of the supervisor.
Job Duties
- Performs clerical and front end functions to support patient care delivery; answers telephones and directs calls appropriately.
- Functions as a member of the care delivery team to assist the provider and nurse as needed and directed.
- Refers clinical issues or problems beyond the scope of responsibility to the licensed nurse, Clinical Coordinator/Manager, Clinical Educator, or provider in a timely manner.
- Escorts patients to exam room and completes vital signs on patients after completing the vital sign competency assessment. Vital signs are to include, but are not limited to, height, weight, head circumference, growth charts, temperature, pulse, respiration, blood pressure, vision screening, hearing screening and pain screening and any others specific to the practice.
- Troubleshoots and takes corrective measures in care and handling of equipment.
- Maintains current knowledge of insurance, managed care plans, and medical authorization requirements.
- Ensures environment is safe for employees, patients, and visitors. Corrects and reports unsafe situations and practices.
- Attends and satisfactorily completes all clinical and clerical competency training, as required.
Minimum Qualifications
- High School Diploma/GED
- 1 year experience in a physician office practice setting or healthcare setting.
- Demonstrates initiative and is able to function independently, as well as collaboratively.
- Ability to accept and adapt to change.
- Strong time management skills.
- Proficient computer skills, including EMR, word processing and Excel.
- BLS - Basic Life Support AHA - American Heart Association within 30 Days
Requirements
- High School Diploma/GED
- 1 year experience in a physician office practice setting or healthcare setting
- Demonstrates initiative and is able to function independently, as well as collaboratively
- Ability to accept and adapt to change
- Strong time management skills
- Proficient computer skills, including EMR, word processing and Excel
- BLS - Basic Life Support AHA - American Heart Association within 30 Days
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.