Clinical Care Coordinator, Military
Centerstone
Summary
The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations.
Job description
Position Summary
The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations.
Essential Duties and Responsibilities
- Perform all duties within HIPAA regulations.
- Implement policies and procedures across the enterprise.
- Engage and link referrals for outpatient counseling services with providers across the US and abroad using shared-decision making model.
- Conduct follow-up calls to assess risk level for individuals with history of suicidal ideation, provide safety management, and deliver timely referrals.
- Contribute to the management of resource database and provider network credentialing.
- Authorize outpatient treatment services as per program specific protocols.
- Facilitate communication and collaboration among diverse community settings and internal/external teams.
- Increase positive awareness of Centerstone Military Services in diverse community settings.
- Drive eligible patients and their families to utilize Centerstone's programs and address barriers to engagement.
- Assess programs to determine efficacy and areas of improvement.
Knowledge, Skills, and Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
- Strong communication skills, both written and verbal.
- Punctual and dependable with meetings, deadlines, and administrative task support.
- High level of customer service skills and professional etiquette.
- Ability to work both independently and as an engaged member of a team.
- Familiar with current social media platforms.
- Excellent analytical and organizational skills.
- Ability to problem solve complex issues and deliver effective decision making.
- Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments and interventions.
- Therapeutic skills and knowledge of EBTs.
- Working knowledge of Microsoft Office (specifically Excel), Adobe, and Zoom software applications.
Minimum Qualifications
Bachelor's degree in Social Work, Psychology, or a related field. Military affiliation required. General office experience or behavioral health experience.
Preferred Qualifications
Experience with community outreach, resource navigation, and referral services preferred. Experience establishing relationships with community organizations and connecting individuals to appropriate resources is a plus.
Requirements
- Bachelor's degree in Social Work, Psychology, or a related field
- Military affiliation required (current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member)
- General office experience or behavioral health experience
- Strong communication skills, both written and verbal
- Knowledge of suicide assessments and interventions
- Therapeutic skills and knowledge of EBTs
- Working knowledge of Microsoft Office (specifically Excel), Adobe, and Zoom
- Excellent analytical and organizational skills
- Ability to problem solve complex issues and deliver effective decision making
- Knowledge and competency in providing service linkage and referrals
- Familiar with current social media platforms
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 403(b) Retirement Match
- Paid Time Off
- Ten Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Resource Groups
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.