Clinical Diabetes Specialist - Jacksonville

Job Overview

As a Clinical Diabetes Specialist (CDS) you will partner with a Territory Business Leader (TBL) to successfully launch a new innovative insulin pump and future Sequel products. Your primary responsibility is to deliver unparalleled clinical education and product training for people with diabetes and healthcare providers to drive product adoption and support persistent use. In partnership with the TBL, you will formulate territory strategies and initiatives to meet/exceed territory goals. As a Senior Clinical Diabetes Specialist, you will additionally take on a leadership role within the team by mentoring junior staff, assisting with field sales training, and participating on internal advisory boards. This role will require up to 80% travel within the defined territory, with occasional national travel for conferences, trainings and team meetings. Candidates are required to live within the defined territory. Territory includes: Palm Coast FL north to Brunswick, GA; west to Lake City and includes Gainesville.

Job Responsibilities and Essential Duties

• Develop effective territory planning and strategies with TBL to meet/exceed territory goals.
• Execute clinical selling strategies within assigned accounts.
• Assess referrals for product use in people with diabetes to confirm criteria are met for product utilization.
• Facilitate product education and training for users of Sequel products.
• Drive healthcare provider adoption and confidence in Sequel products by promoting the clinical benefits of automated insulin delivery with Sequel products and conducting impactful product demonstrations.
• Certify healthcare providers to conduct product training for people with diabetes.
• Facilitate virtual product training and other educational webinars.
• Communicate user feedback cross-functionally to solve problems and improve product development.
• Collaborate with customer care and sales support to optimize the user experience.
• Consistently exhibit a high level of proficiency and expertise in discussing and demonstrating Sequel products, as well as expertise in diabetes and therapeutic options for diabetes care.
• Participate in conventions, educational forums, and meetings to increase product awareness.
• Manage all leads and opportunities in customer relations database daily and submit product training documentation as required.
• Maintain a high profile with state and local patient advocacy groups and professional diabetes organizations, such as local chapters of ADA, ADCES, and Breakthrough T1D.

Senior Clinical Diabetes Specialist Additional Responsibilities

• Assist with field sales and clinical training.
• Participate in advisory boards with cross-functional departments.
• Mentor junior staff.
• As needed, lead weekly team calls, regional and/or area calls and/or meetings.

Minimum Requirements (Education and Experience)

• A valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist.
• Certified Diabetes Care and Education Specialist (CDCES) is preferred.
• 2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred.
• For the Senior CDS role: Certified Diabetes Care and Education Specialist (CDCES) certification strongly preferred.
• For the Senior CDS role: 4+ years of clinical diabetes education experience.
• For the Senior CDS role: Experience coordinating and conducting diabetes device education in the medical device industry preferred.

Required Knowledge, Skills and Abilities

• Demonstrated history of high performance in previous roles.
• Excellent presentation skills and ability to respond to questions from patients and healthcare providers in real time.
• Strong data analysis, evaluation and problem-solving skills.
• Knowledge of diabetes products and therapies.
• Candidate must live within the assigned geography.
• Excellent communication and presentation skills.
• Ability to function in a fast-paced start-up environment.
• Valid driver's license required.
• Ability to carry and transport professional samples and literature.
• Ability to commute and spend extended periods of time driving each day, which may include overnight travel. Most territory travel will be by car.

Additional Requirements for the Senior CDS Role

• Demonstrated history of top-tier success (top 25%) and meeting clinical metrics in the medical device industry.
• Served in developmental and leadership roles such as field sales trainer, mentor of new hires, field advisory board/marketing or clinical input committee programs.
• Experience representing organization at industry conferences/conventions (i.e. ADA, ADCES).
• Demonstrated career progression/promotions into roles with increased responsibility.
• Strategic problem solver.
• Demonstrated success in sales, or in partnership with sales (P-Club, COE).