Clinical Educator - Infusion

The CSE combines clinical expertise with consultative sales skills to educate referral sources, patients, and healthcare teams on Amerita's services, ensuring appropriate patient selection, seamless discharge coordination, and successful therapy initiation. This role partners closely with Strategic Account Executives, pharmacy, intake, and operations teams to improve referral conversion, enhance patient outcomes, and strengthen referral relationships. Success is measured through patient transition effectiveness, referral growth, admission conversions, therapy starts, and referral source satisfaction.

Clinical Education & Patient Training

• Evaluate, educate, and train patients, caregivers, and facility staff on Amerita services, infusion therapies, and care delivery within home or alternate-site settings.
• Provide in-person and virtual patient education to promote therapy understanding, safety, and independence.
• Conduct patient assessments and evaluations to support appropriate placement into home infusion or alternate-site care.
• Deliver initial therapy education and support therapy initiation activities as needed.
• Ensure timely and accurate documentation of patient education and clinical interactions using company systems and technology.
• Support development and utilization of patient education materials and communication tools.

Transition Support & Care Coordination

• Coordinate patient transitions from hospital to home or alternate care settings in collaboration with facility staff, providers, and internal teams.
• Partner with Clinical Sales Executives to ensure patients are clinically prepared for discharge and therapy initiation.
• Gather and communicate relevant pre-admission and insurance information to support service initiation.
• Facilitate continuity of care by ensuring therapy education, supplies, and clinical readiness are aligned prior to discharge.
• Serve as a clinical resource supporting transition planning and patient readiness across the care continuum.

Education, Training & Sales Enablement

• Partner with SAEs and CSEs to provide clinical expertise during customer engagements, educational programs, and growth initiatives.
• Deliver in-services, continuing education (CEU) programs, and clinical training sessions for internal staff and referral sources.
• Support onboarding and ongoing competency development of field sales and clinical team members.
• Identify clinical education opportunities that improve referral confidence and increase transition success rates.
• Collaborate with sales leadership to understand educational needs and develop programs that support growth and patient transition volume.

Internal Collaboration & Clinical Support

• Act as a clinical liaison between pharmacy, sales, nursing, and operations teams to ensure consistent clinical messaging and best practices.
• Provide clinical consultation and subject-matter expertise to internal stakeholders.
• Align educational support geographically to meet regional operational and sales needs.
• Serve as backup clinical support when needed to ensure continuity of patient education and service delivery.
• Facilitate communication of clinical updates, therapy changes, and education initiatives across teams.

Performance, Documentation & Compliance

• Maintain confidentiality of patient and proprietary information in accordance with HIPAA and company standards.
• Ensure all education and training activities comply with regulatory, accreditation, and organizational requirements.
• Maintain accurate documentation of education, competency, and transition activities.
• Support data collection and reporting related to patient education and therapy transition outcomes.
• Demonstrate professional collaboration and customer-focused service with patients, referral partners, and internal teams.