Clinical Follow-Up Specialist

Position Summary

The Clinical Follow-Up Specialist plays a vital role in supporting chronic stroke survivors and their caregivers following IpsiHand onboarding. Acting as a key clinical contact, this role focuses on providing skilled follow-up visits, conducting structured clinical check-ins, monitoring device adherence, and troubleshooting clinical and technical challenges to ensure optimal outcomes and long-term user engagement.

This is an independent contractor (1099) position offering flexible, remote work with patient interactions conducted primarily via telehealth. Availability of at least 20 hours a week is preferred for this role.

What You'll Do

• Conduct skilled telehealth follow-up visits with stroke survivors and caregivers to assess progress, evaluate protocol adherence, and reinforce IpsiHand device usage guidelines.
• Perform routine and targeted clinical check-ins to monitor patient engagement, identify barriers to daily device use, and provide personalized coaching and encouragement.
• Review remote patient monitoring data and adherence logs to proactively address non-compliance or declining usage trends.
• Troubleshoot clinical and functional challenges experienced by patients during home use, modifying care strategies or escalating to supervising clinicians when necessary.
• Maintain detailed, timely, and compliant clinical documentation in the Electronic Medical Record (EMR) following every patient interaction.
• Collaborate with cross-functional clinical teams and patient support specialists to optimize long-term patient retention and recovery outcomes.

What You'll Bring

• Active clinical license or background in Occupational Therapy (OT) required. Licensure in CA, TX, IA, KS, MO, NE, SD, and ND—or residing in a compact state—is highly preferred, as is a willingness to obtain additional state licenses as needed.
• Demonstrated clinical experience working with stroke survivors, neurological populations, or adult rehabilitation settings.
• Experience conducting clinical follow-up assessments, patient monitoring, or telehealth consultations.
• Strong interpersonal and empathetic communication skills to support patients and family caregivers remotely.

Technical & Operational Skills

• Ability to work independently while collaborating effectively within a cross-functional team.
• Familiarity and independence working across technology platforms.
• Proficiency with Telehealth Platforms — familiarity with HIPAA-compliant video conferencing tools (e.g., Zoom for Healthcare, etc.).
• Electronic Medical Records (EMR) Competency — ability to document visits and assessments accurately and on time in an EMR system.
• Strong Internet & Home Office Setup — reliable internet connection, a professional workspace, and the ability to troubleshoot basic tech issues.
• Comfort with Digital Communication — experience using email, patient portals, and teleconferencing tools effectively.
• Serve as a curious, engaged team member who is a strong cultural fit for the organization.

Preferred Qualifications

• Prior experience in medical device training or implementation within a clinical setting.
• Background in neurological rehabilitation or stroke recovery is strongly preferred.
• Additional certifications such as Certified Stroke Rehabilitation Specialist (CSRS) or Certified Brain Injury Specialist (CBIS) is a plus.
• Availability during afternoon hours (12:00pm to 6:00pm PST) (CST or PST time zones preferred) to accommodate patient scheduling needs.