Clinical Liaison, Cell Therapy & Transplant

Responsibilities

• Serve as a trusted clinical and operational partner to Cellular Therapy and Transplantation (CTT) centers, supporting the adoption and utilization of CareDx Cell Therapy testing.
• Build and maintain strong relationships with BMT Coordinator, nurses, laboratory personnel, and other key stakeholders, providing education, onboarding, and ongoing support to integrate Cell Therapy testing into clinical workflows.
• Support testing and patient logistics, including order coordination, sample collection, results reporting, and resolution of issues that may delay testing.
• Monitor ordering patterns and account activity to identify opportunities for increased adoption, education, workflow optimization, and additional customer support.
• Collaborate with Sales, Laboratory Operations, Reimbursement, Customer Experience, and other cross-functional teams to ensure accurate and timely order, sample, result, and claim processing.
• Support effective utilization of CareDx digital tools and maintain accurate customer, account, and test information within CareDx systems.
• Identify and implement process improvements that streamline testing workflows and enhance the healthcare provider and patient experience.
• Conduct field visits within the assigned geography to provide clinical education, workflow support, business reviews, product updates, and relationship development.
• Maintain compliance with applicable CareDx policies, SOPs, and regulatory requirements, including HIPAA and CLIA, and support additional projects and initiatives assigned.

Qualifications

• Bachelor's degree required with 5+ years' experience, or equivalent combination of education and relevant professional experience.
• Registered Nurse (RN) preferred.
• 2+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), oncology, or a related clinical setting preferred.
• Specialty certification preferred, such as BMTCN, TCTCN, or OCN.
• Experience working with healthcare professionals and clinical teams in hospitals, transplant centers, physician practices, life sciences, or diagnostics.
• Proficiency with Excel, Salesforce, and/or other reporting and business intelligence tools.
• Ability to travel 25-30% within the assigned geography.

Knowledge, Skills & Abilities

• Strong customer engagement and relationship-building skills with the ability to establish trust with healthcare professionals and clinical teams.
• Strong analytical and critical-thinking skills with the ability to interpret data, identify trends, and translate insights into actionable account strategies.
• Excellent problem-solving skills with the ability to identify needs, resolve issues, and improve clinical and operational workflows.
• Excellent verbal and written communication skills with the ability to provide effective clinical education and clearly communicate complex information.
• Highly organized, detail-oriented, and self-motivated with the ability to manage multiple priorities independently.
• Collaborative and adaptable, with the ability to work effectively across cross-functional teams and influence without direct authority.
• High level of integrity, accountability, and commitment to ethical standards.