Clinical Liaison (Charlotte, NC)

Summary Statement

At Ottobock.care, we believe in giving our practitioners the freedom of choice to provide the best care possible for their patients and with access to the latest technologies and techniques, you'll have the tools and resources you need to deliver truly personalized and innovative solutions. Our clinics blend expert healthcare with a human touch to provide personalized solutions that help patients regain and maintain their freedom of movement. Ottobock Patient Care is dedicated to its vision of prosthetic and orthotic excellence through the integration of research, education, leading treatment, and outstanding patient experience.

We have an exciting opportunity for a Clinical Liaison in the Charlotte, NC area.

The Clinical Liaison builds trusted relationships, strengthens the patient and referral experience, and drives growth within their market. Serving as a key connection between patients, referral partners, clinicians, and care teams, they develop strong partnerships with physicians, therapists, hospitals, case managers, and other referral sources. They also identify opportunities to reach new patients, expand referral relationships, and partner with clinic teams to turn those opportunities into measurable growth. (local travel will be required - must have valid driver's license)

Duties & Responsibilities

• Responsible for assisting in the growth of the location's market.
• Develop, solidify, and augment relationships with healthcare facilities.
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Schedule and host in-services and facility tours.
• Operate with an "on-call" mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.
• Collaborate with the marketing team to create content for the market.
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinate the follow up of new referrals and leads.
• Facilitate application of a protective device upon request by physician as well as educate the patient and providers on its use and care.
• Assist Intake Coordinators, as necessary.
• Strictly adhere to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned.

Qualifications

• Thorough understanding of MS Office and databases.
• Outstanding communication and interpersonal skills.
• Proven ability of critical thinking and problem-solving.
• Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion.
• Familiarity with different sales techniques and pipeline management.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Self-motivated and able to work without continual supervision.
• Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.
• Experience with medical sales or medical case management.
• Proven track record of successfully managing customer relationships.
• Understanding of medical terminology preferred.
• Knowledge of Medicare, Medicaid preferred.
• Must have valid drivers license.