Clinical Liaison Floater
CareDx, Inc.
Summary
As a Clinical Liaison Floater at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Ideally seeking candidates who are based in Central or West Coast.
Job description
Responsibilities
- Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.
- Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their process
- Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
- Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
- Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
- Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
- Coordinate timely processing for samples and customer inquiries
- Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
- Field travel within assigned geography to key accounts for business reviews and product updates
- Other duties as assigned
Qualifications
- RN degree is highly preferred
- 5 plus years Transplant experience preferred
- Certified Clinical Transplant Coordinator (CCTC) preferred
- 25 - 30% Field Travel within assigned geography
- Ability to thrive both independently and in a team environment
- Proficiency in reporting and data analytic tools like Excel, Salesforce.com
- Strong verbal and written communication skills
- Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
- Proven experience in managing customer expectations and product development updates
Requirements
- RN degree is highly preferred
- 5 plus years Transplant experience preferred
- Certified Clinical Transplant Coordinator (CCTC) preferred
- 25 - 30% Field Travel within assigned geography
- Ability to thrive both independently and in a team environment
- Proficiency in reporting and data analytic tools like Excel, Salesforce.com
- Strong verbal and written communication skills
- Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
- Proven experience in managing customer expectations and product development updates
Benefits
- Health insurance
- Gym reimbursement program
- 401(k) matching
- Employee stock purchase plan
- Pre-tax commuter benefits
- Incentive compensation
- Living donor recovery policy
Company overview
CareDx, Inc. is a leading precision medicine company specializing in transplant diagnostics and patient care solutions. Founded 25 years ago, the company focuses on the discovery, development, and commercialization of clinically differentiated, high-value diagnostic solutions for transplant patients and caregivers. Headquartered in Brisbane, California, with operations across the United States, Europe, and Australia, CareDx offers a comprehensive portfolio of non-invasive surveillance tests including AlloMap® Heart (gene expression testing), AlloSure® Kidney, Heart, and Lung (donor-derived cell-free DNA solutions), and HeartCare® (multimodality testing). The company also provides lab products for HLA typing, digital transplant solutions for patient management, and specialized transplant pharmacy services. With approximately 651 employees as of 2024, CareDx has established itself as the leading provider of genomics-based information for transplant patients, generating $333.8 million in revenue in 2024. The company's innovative approach combines advanced genomics, bioinformatics, and clinical evidence to transform transplant patient care throughout the entire transplant journey.