Clinical Manager I - Gastroenterology Clinic

Functional Accountabilities

Professional Practice/Research

• Participate in/support Shared Leadership.
• Contribute to CNMC's Magnet Journey.
• Ensure that nursing is based on evidence of best practice.
• Accountable to support/participate the Division of Nursing's Performance Improvement process.
• Participate in community activities.

Implements Nursing Process

• Function as a resource in the charge nurse role for all aspects of patient care delivery.
• Continuously evaluate patient care delivered to all patients and families.
• Maintain knowledge and responsibility for patients on the unit.
• Assume direct patient care responsibility as needed, to meet identified patient care needs.

Communication Channels

• Utilizes therapeutic communication when dealing with patients and families.
• Demonstrates skillful communication by adapting techniques based on the situation.
• Collaborates with staff, patients/families, and members of the health care team to facilitate patient outcomes.
• Written communication reflects clear concise, goal directed, and objective information.
• Leads hospital/division projects or committees.

Leadership

• Manage conflict effectively by giving feedback in a constructive, positive, and objective manner.
• Assist staff in conflict resolution.
• Assist staff to evaluate their own behavior and its impact on others.
• Organize unit operations for the delivery of patient care and identified outcomes.
• Prioritize and direct unit to ensure quality care.
• Facilitate changes by actively participating in the change process.
• Maintain and encourage unit cohesiveness by maintaining a productive work atmosphere.
• Support staff through stressful situations.
• Commend work efforts of staff.
• Utilize critical thinking skills to problem solve unit issues.
• Complete performance evaluations for assigned staff in a timely manner.
• Plan activities to meet own educational needs.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and takes time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co-workers.
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.