Clinical Operating Director, Behavioral Health
PM Pediatric Care
Summary
Lead a state-based mental health practice serving thousands of children and adolescents. Own clinical operations, drive utilization, and build a high-performing team of therapists and psychiatrists while maintaining your clinical roots.
Job description
Responsibilities
Clinical Operations & Team Leadership
- Lead a state-based pod of 30–50 clinical FTEs (therapists, psychiatrists, psychiatric NPs)
- Provide board-approved clinical supervision to pre-licensed and newly licensed clinicians per state requirements
- Coach and develop therapists and psychiatrists; build a culture of clinical excellence, peer learning, and evidence-based practice
- Hire, onboard, train, mentor staff therapists
- Monitor clinical outcomes, functional assessments and drive continuous improvement
Utilization, Access & Adherence to Clinical Protocols
- Own provider utilization and scheduling efficiency—drive billable time to 75–90% while protecting clinician wellbeing
- Oversee patient intake, triage, and therapist-patient matching to optimize clinical fit and reduce no-shows
- Manage referral flow from PM Pediatrics urgent care, pediatricians, schools, and third-party platforms
- Drive visit volume growth and revenue per FTE targets while maintaining clinical quality
- Work with mental health leadership team to develop and implement innovative programs across the service line
Qualifications
Must-Haves
- Active clinical license (LCSW, or PhD/PsyD) with board-approved supervisor designation in your state of practice and Medicaid enrollment in the state(s) of practice
- 5+ years of post-licensure clinical experience in mental health or behavioral health settings
- 3+ years of leadership experience in clinical operations, practice management, or team leadership
- Experience in pediatric or adolescent mental health settings (outpatient clinics, school-based programs, integrated care)
- Proven ability to drive utilization, scheduling, and operational performance in healthcare settings
- Strong business acumen: demonstrated proficiency in data management and analytics including creating reports, spreadsheets and presentations, reading and comprehending P&L statements, making data-driven decisions
- Clinical credibility: therapists and psychiatrists respect you as a clinician, supervisor, and mentor
- Comfort with technology: proficiency with EMRs, telehealth platforms, scheduling systems, and analytics dashboards
Work Environment & Location Requirements
- Hybrid model: combination of on-site presence (clinic locations, supervision sessions, team meetings) and remote work (administrative tasks, telehealth oversight)
- Markets: New York or New Jersey
- Travel: minimal (within-state pod visits as needed)
Nice-to-Haves
- Multi-state licensure (especially for virtual care leadership)
- Direct experience with value-based care, payer contracting, or population health management
- Track record scaling clinical operations (growing teams, launching new programs, entering new markets)
- Specialty expertise in trauma, DBT, perinatal mental health, or other high-need populations
- Prior experience in urgent care, retail healthcare, or high-volume outpatient settings
Requirements
- Active clinical license (LCSW, or PhD/PsyD) with board-approved supervisor designation in state of practice
- Medicaid enrollment in the state(s) of practice
- 5+ years of post-licensure clinical experience in mental health or behavioral health settings
- 3+ years of leadership experience in clinical operations, practice management, or team leadership
- Experience in pediatric or adolescent mental health settings
- Proven ability to drive utilization, scheduling, and operational performance in healthcare settings
- Proficiency in data management and analytics including reports, spreadsheets, and presentations
- Ability to read and comprehend P&L statements and make data-driven decisions
- Clinical credibility as a clinician, supervisor, and mentor
- Proficiency with EMRs, telehealth platforms, scheduling systems, and analytics dashboards
- Must live in NY - Long Island, Westchester, NYC areas
- Ability to travel to MH sites in Forest Hills, North Babylon, Mamaroneck, Seldon, Riverdale, Syosset, Bensonhurst, Commack, Rockville Centre
Benefits
- Hybrid work model
- Minimal travel
- Target compensation $150,000 - $190,000
Company overview
PM Pediatric Care is the nation's largest provider of pediatric urgent care services, specializing in comprehensive medical care for children and young adults aged 0-26. Founded in 2005 by Dr. Jeffrey Schor and Steven Katz, the company has revolutionized pediatric healthcare delivery by offering convenient, high-quality alternatives to emergency department visits. With a coast-to-coast network of physical locations complemented by telemedicine services, PM Pediatric Care has treated over 4 million patients across nearly every state in the country. The organization provides a full spectrum of pediatric services including urgent care for injuries and illnesses, behavioral health services, maternal mental health programs, and school-based healthcare partnerships. As a thought leader in pediatric urgent care medicine, PM Pediatric Care operates the first pediatric urgent care fellowship program and hosts the national Pediatric Urgent Care Conference. The company employs 501-1,000 healthcare professionals dedicated to delivering evidence-based medicine in child-friendly environments while maintaining strong connections with primary care providers to ensure continuity of care.