Clinical Operations Director
University of Arkansas for Medical Sciences
Summary
We are seeking a dynamic Director of Clinical Operations to provide strategic leadership for our Radiation Oncology clinic. This role oversees facility operations and integrates services across Nursing, Radiation Therapy, Dosimetry, and Patient Access. With direction from Cancer Service Line Leadership and input from the Department Chair, the Director will ensure the freestanding site’s financial sustainability, regulatory compliance, and facility management while fostering a seamless, high-performing operation grounded in patient safety and hospitality. The ideal candidate brings matrixed leadership, financial acumen, and a patient-centered approach, along with a proven record of improving operational performance in healthcare. This is an opportunity to shape clinical operations within the service line level and advance the quality of patient care.
Job description
Key Responsibilities
- Operational Integration & Manager Collaboration: Unify workflows across a multi-disciplinary team of Nursing, Radiation Therapy, Dosimetry, and Access; resolve bottlenecks; develop and administer policies; represent the clinic within the hospital system; monitor Epic, ARIA, and Workday usage
- Freestanding Building & Facilities Management: Oversee infrastructure, collaborate on maintenance and capital projects, ensure a safe, clean environment
- Financial Operations & Revenue Cycle: Manage budgets, monitor volume and billing accuracy, ensure timely coding and revenue cycle integrity, facilitate IRC coordination
- Strategic Growth & Performance Analytics: Align radiation oncology goals with service line strategies; use analytics to plan personnel and equipment; track performance metrics
- Patient Safety & Quality Culture: Promote proactive safety culture; ensure readiness for regulatory inspections; standardize patient verification and safety workflows
- Hospitality & Patient Experience: Uphold service standards, analyze patient feedback, resolve service issues, maintain welcoming and comfortable spaces
Requirements
- Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field
- At least six (6) years of management experience in a healthcare environment, including at least two (2) years of progressively responsible roles
- Expertise in revenue cycle operations, reimbursement, billing, and Workday
- Strong understanding of clinical operations and healthcare management
- Proficiency in data analytics, pro forma development, and business planning
- Leadership across matrixed teams, including conflict resolution and cross-functional collaboration
- Expertise in regulatory compliance, Joint Commission readiness, and safety protocols
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.