Clinical Operations Manager - Inpatient

Program Leadership & Service Delivery

• Lead day-to-day program execution, ensuring safe, efficient, and high-quality service delivery across all functions.
• Oversee staffing, scheduling, and resource allocation to ensure efficient and effective service delivery.
• Maintain accountability for team performance, productivity, and adherence to organizational standards and KPIs.
• Ensure a safe, functional, compliant, and survey-ready environment of care in collaboration with internal support teams.
• Maintain visibility in the program through regular rounding with staff and patients to support engagement, quality, and real-time problem solving.
• Participate in a rotating on-call schedule and respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps outside of regular working hours.

People Leadership & Team Development

• Lead all aspects of workforce management including hiring, onboarding, training, performance management, and staff development.
• Provide clinical and/or operational supervision in alignment with regulatory and licensure requirements.
• Coach and support staff to build competence, professional growth, and increasing independence.
• Foster a collaborative, accountable, and high-performing team culture grounded in respect and trust.
• Support ongoing training initiatives and professional development for all team members.
• Partner with support departments to assist with recruitment, placement, and coordination of training students.
• Hold monthly team and/or department meetings to share system changes, metric overview, and elicit feedback.

Quality, Safety, & Clinical Excellence

• Ensure delivery of high-quality, evidence-based care that meets organizational standards and guidelines.
• Oversee patient safety practices including risk assessment, supervision standards, and implementation of safety protocols.
• Monitor, review, and respond to patient care and safety incidents while driving continuous improvement.
• Investigate incidents, patient complaints, and grievances, implementing corrective actions and service recovery efforts.
• Support effective care coordination, discharge planning, and continuity of care across the treatment lifecycle.
• Ensure consistent multidisciplinary collaboration, including effective treatment team meetings.
• Review and audit electronic health records to ensure timely, accurate, and compliant documentation.
• Provide direct patient care as needed, including completion of ASAM dimensional assessments.

Financial Stewardship & Operational Performance

• Manage departmental budgets, staffing models, and resources to align with patient demand, regulatory compliance, and financial goals.
• Participate in annual budgeting and monitor financial performance through regular operating reports.
• Identify and implement opportunities to improve efficiency while maintaining quality and service standards.

Partnerships, Communication, & Stakeholder Engagement

• Build and maintain strong relationships with internal teams, external partners, and community stakeholders.
• Collaborate with providers and multidisciplinary team members to ensure integrated, seamless patient care.
• Partner with vendors and service providers to support program operations and facility needs.
• Facilitate clear, consistent communication across teams and departments to drive alignment and outcomes.
• Represent the program and organization with professionalism during outreach events.
• Monitor patient census, referral trends, and local market demand to proactively adjust capacity and access to care.