Clinical Pharmacy Liaison

About the Role

The Clinical Pharmacy Liaison is integral to supporting the clinical team in ensuring the safe, effective, and timely administration of medication for patients managing diabetes and associated conditions. Working under the supervision of the Director of Specialty Pharmacy Services and in collaboration with diabetes educators, providers, and care teams, the liaison plays a critical role in assisting patients with insulin, oral diabetes medications, continuous glucose monitors (CGMs), insulin pumps, and other diabetes-related therapies, ensuring patients have timely access to the medications and supplies they need as part of their hospital-based diabetes care plan.

Functional Accountabilities

• Coordinate Medication Ordering and Delivery: Manage the entire medication ordering and delivery process from start to finish, verifying medication orders, ensuring timely procurement, and collaborating with local pharmacies to secure medication availability.
• Ensure Accurate Documentation: Ensure that all medication-related activities, including ordering, delivery, and patient receipt of medications, are properly documented in the patient's medical records, including charting medication and supply updates, tracking inventory, and ensuring compliance with regulatory and institutional requirements.
• Partner with Local Pharmacies to Ensure Medication Availability: Work closely with local pharmacies to coordinate medication availability, ensuring prescriptions are filled and ready for timely administration.
• Collaborate with Clinical Staff to Address Medication and Supply Requests: Partner with physicians, nurses, and case managers to address medication and supply requests in both inpatient and outpatient settings.
• Support Inpatient and Outpatient Medication Management: Ensure both inpatient and outpatient medication needs are met efficiently, including managing patient-specific medication orders and coordinating with providers for continued care after discharge.
• Monitor Medication Therapy and Compliance: Assist in monitoring patients' medication therapy, ensuring adherence to prescribed regimens and addressing concerns regarding medication compliance or delays.
• Assist with Inventory Control and Medication Reconciliation: Assist in medication reconciliation during patient transitions of care, ensuring all medications are appropriately accounted for and continued in both inpatient and outpatient settings.
• Provide Support for Medication Education: Support patient education efforts by ensuring patients receive appropriate information on their medications and supplies and have the necessary resources to manage their medications effectively post-discharge.

What You'll Bring

• Minimum Education: High School Diploma or GED (Required)
• Minimum Work Experience: 2 years Relevant pharmacy work experience (Required)
• Required Licenses and Certifications: District of Columbia Pharmacy Technician License within 30 Days (Required); Certified Pharmacy Technician (CPhT) Upon Hire (Required)
• Knowledge of diabetes medications, devices, and current standards of care.
• Familiarity with insurance billing, prior authorization processes, and patient assistance programs.
• Excellent organizational, communication, and teamwork skills.
• Strong patient-centered focus with the ability to work in a fast-paced hospital environment.
• Excellent verbal and written English communication skills required; ability to communicate professionally over the phone.
• Excellent interpersonal skills to provide superb, personalized customer service and advocate for patients.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
• Flexibility to adapt to changes in departmental needs.
• Ability to quickly learn other relevant applications that support management of patient care.