Clinical Quality Coordinator

Position Summary

The Quality Improvement Coordinator is part of the care team and under the supervision of the Clinical Quality Manager. The coordinator works in conjunction with all health services within the health center to develop comprehensive service delivery systems aimed at meeting patient needs and assisting in meeting organizational goals. The position demands the ability to interact with federal, state, and local agencies to maximize resources and coordinate program development goals, and is involved in continuous Quality Improvement practices based on a Patient Centered Medical Home model of care.

Specific Duties and Responsibilities

• Facilitates the development, implementation, and communications of programs or projects to promote preventative screening, population management, and high risk population management.
• Assist in collection and entry of patient specific data into the EMR.
• Hold an active role in the Quality Improvement program assisting to identify prevention, treatment, and/or management intervention opportunities to improve the quality of care.
• Ensure patient confidentiality.
• Properly process data and compile reports on various projects.
• Notification and recall of patients regarding missed appointments, care gaps, satisfaction, etc.
• Process requests from patients and staff via electronic messages.
• Maintain hospital tracking log; schedule necessary follow-up and obtain necessary medical documents.
• Complete transition of care outreach including reconciliation of medication, adherence to care plans and treatment goals, and assistance with follow-up resources and appointments.
• Communicate with patients and staff daily in a courteous and professional manner, address questions and direct calls promptly.
• Demonstrate commitment to the patient and organization by good attendance, punctuality, professional behavior, and appearance.
• Serve as part of the care team; follow and implement workflows that support and sustain the MHSI Patient Centered Medical Home model of care.
• Willingness to attend and/or complete continuing education related to this position.

Skills and Abilities

Minimum education of LPN or medical experience equivalent in a medical setting. Medical Assistant with one year or more related experience in a medical/clinic setting. One year of experience in the medical field/setting, preferably case management. Computer skills with capabilities to utilize Excel spreadsheets, graphs, and Word documents preferred. Ability to learn and utilize electronic record keeping systems such as electronic medical record required. Basic Life Support (BLS) certification is required; employees who do not possess current certification at the time of hire must obtain it within six months of employment. Detail oriented, positive attitude, and the ability to take direction and work well with a team but also self-motivated.