Clinical Quality Specialist
Lehigh Valley Health Network
Summary
Facilitates and advises internal quality improvement and quality assurance teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care. Acquires, validates, interprets, and transforms data into actionable information.
Job description
Job Duties
- Facilitates and advises internal quality improvement teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care.
- Facilitates and advises Quality Assurance Committees. Analyzes peer review case findings to identify opportunities for improvement.
- Utilizes project management skills such as Gantt charts, communication plans, process flow diagrams, team building, conflict resolution, problem solving, and facilitation intervention to foster team development and progress toward goals.
- Incorporates evidence-based best practices or established organization guidelines around proposed interventions.
- Utilizes appropriate and acceptable intervention behaviors and communication styles in order to effectively facilitate change and process/project improvement.
- Serves as a resource to network teams to determine data/information needed to measure processes and outcomes. Facilitates the creation of dashboards or appropriate reports.
- Summarizes data in a clear, concise format for presentation and utilizes appropriate data visualization methods.
- Ensures alignment and integration of the improvement initiative with applicable regulations, standards, and guidelines from standards setting and accrediting bodies.
- Demonstrates knowledge of public reporting requirements and assists with processes and improvements needed to report and improve publicly reported clinical outcomes.
Requirements
- Bachelor's Degree
- 3 years performance improvement experience including group dynamics, change management, data retrieval, and analysis
- 3 years clinical patient care experience
- Ability to provide leadership and coordinate team activities to meet quality goals
- Ability to manage multiple projects simultaneously using traditional project management systems and processes
- Demonstrates advanced knowledge of clinical information available in hospital database applications
- Computer literacy and database/data mining skills (statistical concepts, data management, variance tracking, and analysis)
- Expertise in accreditation standards and patient safety improvement concepts
- High degree of self-direction and knowledge of quality and performance management concepts
- Knowledge of risk adjustment models and ability to utilize risk-adjusted data to support improvement initiatives
- Demonstrates motivation to learn through independent reading, professional networking, and attending relevant conferences and webinars
- CPHQ-Cert Professional Healthcare Quality HQCB - State of Pennsylvania within 2 Years
- Master's Degree (Preferred)
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.