Clinical Quality Specialist
Talkspace
Summary
We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create a substantial impact in upholding the highest standards of care.
Job description
What You’ll Do
Peer Proficiency Review
- Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk
- Assist with Interrater Reliability initiative
- Develop and evolve criteria used to evaluate clinical quality
Clinical Support
- Support providers in network with clinical issues and connect them with peer consultants as needed
- Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects
- Assist with clinical risk management
- Provide clinical support cross-departmentally
Quality Management
- Coordinate with Quality Management about room/documentation audits to guide practitioner action plans
- Assist with the development of clinical policy and procedures
- Assist with provider performance monitoring and remediation
- Engage in quality improvement initiatives as needed
- Performs other related duties as assigned
About You
- Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges
- 5+ years of clinical experience
- 2+ years experience in telehealth and QA
- Experience with high acuity clients preferred
- Demonstrated understanding of how AI is used in/impacts the clinical field preferred
Requirements
- Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges
- 5+ years of clinical experience
- 2+ years experience in telehealth and QA
- Experience with high acuity clients preferred
- Demonstrated understanding of how AI is used in/impacts the clinical field preferred
Benefits
- Comprehensive Medical, Dental & Vision
- HSA/FSA
- 401(k) Matching
- Voluntary benefits
- Monthly Wellness Stipend
- Flexible PTO
- Remote First Environment
- Wellness Workshops
- Team Building Events
- Free Talkspace products
- Friends and family discount
Company overview
Talkspace is a pioneering virtual behavioral healthcare company that has revolutionized access to mental health services through its innovative digital platform. Founded in 2011 and headquartered in New York City, Talkspace operates as a leading provider of online therapy, psychiatry, and self-guided mental health support. The company's core offering centers around a fully encrypted web and mobile platform that enables users to connect with licensed therapists via text, audio, and video messaging, providing flexible, on-demand mental health care that complies with HIPAA and state regulatory requirements. With a network of over 5,000 licensed clinicians specializing in more than 150 mental health conditions, Talkspace delivers evidence-based treatment options for individuals, couples, and teens. The company has expanded from its origins as a text-based therapy pioneer to become a comprehensive mental health destination offering psychiatry services, medication management, and specialized therapeutic approaches. More than 130 million people have access to Talkspace through their health plans, employers, educational institutions, and government agencies, making high-quality mental health support more accessible and affordable than traditional in-person therapy. Talkspace has demonstrated clinical effectiveness comparable to face-to-face therapy, with research showing significant improvements in depression and anxiety symptoms among users. The company continues to innovate with AI-powered tools like personalized Talkcast podcasts while maintaining its mission to break down structural barriers to mental health care and make therapeutic support available to all.