Clinical Representative- Monarch Urology - Capital Corridor
Johnson & Johnson Innovative Medicine
Summary
Johnson & Johnson MedTech is recruiting for a Clinical Representative, Monarch Urology. This position will cover the Capital Corridor Territory (SC, NC, VA, DC) and ideally be based out of North Carolina.
Job description
We are searching for the best talent for a field-based Clinical Representative role to support procedural excellence, customer education, and utilization growth within an assigned territory.
Purpose
At Johnson & Johnson MedTech, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. The MONARCH™ Platform was first introduced in 2018, creating a new category of care as the first endoluminal robotic-assisted bronchoscopy system. The Monarch Platform for Urology will soon create a new category of care as the first robotic-assisted urology system designed for endoluminal and percutaneous access of organs across the urinary tract.
Responsibilities
- Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
- Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
- Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
- Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
- Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
- Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
- Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
- Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
- Deliver a high standard of professionalism, service, and compliance in all customer interactions.
- Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.
Requirements
- A bachelor's degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
- Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
- Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.
- Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
- Strong customer service, organization, and collaboration skills are required.
- Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
- Hospital credentialing and compliance with customer access requirements are required.
- Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
- A valid driver's license is required.
- Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.
Benefits
- Medical, Dental & Vision
- Life Insurance
- Short & Long-Term Disability
- Business Accident Insurance
- Group Legal Insurance
- Pension Plan
- 401(k) Savings Plan
- Long-Term Incentive Program
- Paid Vacation
- Sick Time
- Holiday Pay
- Parental Leave
- Condolence Leave
- Caregiver Leave
- Volunteer Leave
- Military Spouse Time-Off
- Company Car or Car Allowance
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.