Clinical Research Liaison

Position Overview

The Clinical Research Liaison is responsible for working closely with local physician practices to identify, recruit, pre-screen, and schedule screening visits for potential participants in current and upcoming clinical trials. This position requires knowledge of the clinical research process, an ability to identify possible participants through medical record review, availability to meet in person with patients, and excellent communication skills to serve as an effective liaison between Charter Research and local physician practices.

Responsibilities

• Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
• Identify potential study participants within local physician practices by querying and reviewing medical records and by reviewing the upcoming schedule to select qualified patients for research discussion.
• Speak with potential research participants in person and by phone to explain trial opportunities and schedule patients for in-person appointments (prescreen or screen, as appropriate) at the clinic.
• Establish rapport and ensure courteous and efficient service is provided to all patients.
• Perform prescreens to identify any exclusion factors to ensure correct placement in a study.
• Responsible for maintaining patient records in electronic clinical trials management system.
• Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
• Ensure smooth daily operations and excellent communication with physician practices.
• Provide monthly updates to physicians regarding their patients’ status and study visit outcomes.
• Promote Charter Research and build relationships with potential study participants to ensure retention.
• Maintain a “One Team” approach to trial success. To maintain healthy patient flow and ensure the success of all trials, team members may be temporarily reassigned to patient engagement or clinic responsibilities, as appropriate. This flexibility is essential to meeting our contractual obligations and ensuring a seamless experience for all trial participants.
• Perform additional duties and responsibilities, as assigned.

Knowledge, Skills, and Abilities

• Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
• Excellent interpersonal skills and customer service skills.
• Friendly, professional demeanor and effective communication skills required.
• Ability to work independently and as part of a team.
• Great attention to detail.
• Must possess a high degree of urgency and self-motivation and have a strong work ethic.

Qualifications

Language: Must be fluent in Spanish, both spoken and written.

Education & Experience: Associate degree or bachelor’s degree preferred. Previous experience in clinical research, customer service, sales, or hospitality preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.