Clinical Resource CMA

Job Summary

The Certified Medical Assistant (CMA) will facilitate patient care during each scheduled office visit. In addition, the CMA will assist the provider with patient care as outlined below. The CMA will contribute to a positive patient experience. The CMA will be an active participant in the organization to maintain a positive, healthy work environment. Certified Medical Assistants must not refer to themselves or allow patients to refer to them as nurses or licensed personnel.

Essential Job Duties

• Provide compassionate, patient-centered care while maintaining confidentiality, patient dignity, and HIPAA compliance.
• Prepare patients, charts, and exam rooms for provider visits and ensure accurate and complete clinical information is available.
• Room patients, obtain and document vital signs, medical histories, medications, allergies, screenings, and other pertinent health information.
• Assist providers with examinations, procedures, treatments, and diagnostic testing and perform clinical procedures within CMA scope of practice and competency.
• Administer medications and vaccinations under provider direction and according to applicable policies, procedures, and scope of practice.
• Collect and process specimens and perform point-of-care testing in accordance with CLIA and organizational requirements, including required quality control and documentation.
• Coordinate appointments, referrals, diagnostic testing, procedures, and patient outreach to support timely and efficient patient care.
• Document patient care, telephone calls, messages, results, procedures, and other clinical information accurately and timely in the electronic medical record.
• Assist with provider-directed patient communication, medication refills, result notifications, orders, and follow-up within scope of practice and under appropriate supervision.
• Maintain a safe, clean, and organized clinical environment and assist with infection prevention, equipment maintenance, supply management, inventory, and required regulatory checks.
• Advocate for patients and families and communicate or escalate questions, concerns, and abnormal findings to the appropriate provider.
• Maintain required education, training, certifications, and clinical competencies and follow all GSH/GSPN policies, procedures, safety standards, and regulatory requirements.

Secondary Job Duties

Performs other duties as assigned or requested.

Qualifications

Minimum Qualifications: Education – Required: graduate from an accredited Medical Assistant program. Certification through an accrediting organization for Medical Assistants. Experience -- Graduate of Certified Clinical Medical Assistant program. Preferred 1 year experience in physician office/clinic setting.

Skills

• Ability to multi-task while working in a fast-paced environment
• Must have strong customer service skills
• Must have high level of professionalism, be empathetic to patients and families
• Demonstrate professionalism, accountability, teamwork, adaptability, confidentiality, and service excellence.
• Must be willing to work as a team with other clinical staff, clerical staff and providers
• Demonstrates PRIDE values to all patients and co-workers.