Clinical Services Manager - Central Arkansas - Primary Care Clinics
University of Arkansas for Medical Sciences
Summary
This Position is for Central Arkansas Outpatient Primary Care Clinics (M-F). The Clinical Services Manager (CSM) plays a vital role in the UAMS Family Medical Clinics above. Their primary responsibility is to oversee the daily operations of the nursing department and ensure that all essential functions are running smoothly. This includes staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM will also collaborate with the Medical Director, Residency Director, physicians, and leadership within the organization to ensure that quality patient care and exceptional customer service are delivered while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies. Clinical Service Managers (CSMs) are responsible for implementing the organizational vision, mission, philosophy, core values, evidence-based practices, and standards, as well as nursing support services in their areas of responsibility. The CSM practices in accordance with the scope and standards of practice of the UAMS, the American Nurses Association, and the Nursing Social Policy Statement.
Job description
Responsibilities
- Collects and documents assessment data from patients and/or others per UAMS standard.
- Develops patient's Plan of Care (POC) per department/unit standards utilizing assessment data.
- Evaluates the progress of patients toward attainment of desired outcomes.
- Administers medication following department/unit standards and Nurse Practice Act.
- Verifies and evaluates care delivered to ensure it is consistent with patient and family centered care principles, practice standards and regulatory requirements.
- Supports the integration of current evidence into nursing practices.
- Promotes an environment conducive to positive educational experience for all students and staff.
- Provides effective patient/family education/discharge planning.
- Effectively collaborates and communicates with nursing staff at all levels, interdisciplinary teams, executive leaders, and other stakeholders.
- Communicates care appropriately through documentation in the medical record.
- Reports variances in care/systems/processes through the appropriate means.
- Participates in recruitment/retention of staff.
- Facilitates development and implementation of nursing practice standards that are evidence-based and in compliance with ANA standards.
- May perform other duties as assigned.
Requirements
- Graduate of an accredited Nursing Program with a Bachelor's in Nursing required
- At least 5 years of experience in nursing
- At least 3 years of experience in a supervisory capacity
- Valid License as a Registered Nurse by the State of Arkansas
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan up to 10% match
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.