Clinical Services Manager (Emergency Dept) – UAMS Health Benton/Bryant

Summary of Job Duties

The Clinical Services Manager (CSM) plays a vital role in the Emergency Department at the UAMS Health Benton/Bryant location. Their primary responsibility is to oversee the daily operations of the Emergency Department and ensure that all essential functions are running smoothly. This includes staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM will also collaborate with the Medical Director, providers, and leadership within the organization to ensure that quality patient care and exceptional customer service are delivered while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies.

Clinical Service Managers (CSMs) are responsible for implementing the organizational vision, mission, philosophy, core values, evidence-based practices, and standards, as well as nursing support services in their areas of responsibility. The CSM practices in accordance with the scope and standards of practice of the UAMS, the American Nurses Association, and the Nursing Social Policy Statement.

Responsibilities

• Responsible for recruiting, hiring, and onboarding qualified nursing staff for the department. This includes conducting interviews, evaluating candidates, and ensuring proper training and orientation are provided to new hires.
• Coordinate and monitor the workload of nursing staff to ensure adequate coverage and efficient operations.
• Contributes to the development of the nursing department by staying updated on industry trends, best practices, and advancements in healthcare.
• Identify opportunities for improvement and implement strategies to enhance the quality of care provided. This may include conducting training seminars or workshops, implementing new protocols or technologies, and collaborating with other departments for interdisciplinary collaboration.
• Responsible for developing and managing the nursing department's budget. Collaborate with leadership to identify cost-saving opportunities while maintaining adequate staffing levels and ensuring the highest quality patient care.
• Continuously monitors patient satisfaction levels and works to address any concerns or issues promptly. Actively engage with patients, their families, and healthcare providers to gather feedback, identify areas of improvement, and implement strategies to enhance the overall patient experience.
• Fosters a culture of continuous learning and professional development within the nursing department. Mentor and guide individual staff members, conduct performance evaluations, and assist with career advancement opportunities.
• Promote a culture of teamwork, collaboration, and open communication among nursing staff.
• Responsible for monitoring and maintaining the highest level of quality in the nursing department. Collaborate with the Medical Director, Residency Director, and other leadership to establish quality metrics, measure performance, and identify areas for improvement.
• Ensure that nursing practices adhere to UAMS, regulatory, and internal standards, and that patient outcomes are consistently exceptional.
• Serves as a liaison between the nursing department and other departments within the organization, including the Medical Director, Residency Director, physicians, and leadership. Facilitate effective communication, coordinate efforts, and ensure that nursing department activities are aligned with the overall goals and objectives of the organization.
• Ensures that all regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies are adhered to.
• May perform other duties as assigned.

Knowledge, Skills & Abilities

• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Knowledge of healthcare regulations and compliance.
• Proficient in using healthcare software and databases.
• Desire to foster a culture of continuous learning and professional development.
• Demonstrates empathy, compassion, and a commitment to delivering quality patient care.