Clinical Services Manager - Hampton Roads, VA/Newport News, VA (Field Based)

Position Overview

As a Clinical Services Manager, you'll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet's products into their patient care strategies. You'll create customized approaches based on clinical goals of providers and unique needs of patients.

Responsibilities

• Establish Clinical Partnerships: Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Share expertise with healthcare providers about diabetes management, including latest technologies and best treatment practices.
• Expand network and credibility within the diabetes community by participating in local events and initiatives.
• Own Patient Training: Schedule and deliver personalized training to patients on proper use and care of Insulet products.
• Assess patient needs and customize training programs to accommodate varying levels of device familiarity.
• Provide ongoing support and education, offering follow-up consultation to troubleshoot issues and ensure long-term device usage.
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans.
• Oversee Clinical Education: Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
• Oversee CPTs by providing timely product updates and being a clinical resource.
• Leverage multiple data sources to inform education strategy and individual/team actions.
• Maintain and update data systems, such as Salesforce, to capture training metrics.
• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
• Sell Through Clinical Expertise: Promote life-changing benefits of insulin pump therapy to healthcare providers and patients.
• Collaborate closely with territory partners to achieve shared sales goals.
• Champion patient success stories to demonstrate impact of Insulet's solutions and drive product adoption.
• Execute field sales activities with a strategic, patient-centered approach aligned with established guidelines.

Skills and Competencies

• Excellent communication skills, both oral and written
• Strong influencing and collaboration skills with ability to build and nurture relationships
• Demonstrated skill educating in a clinical setting (both providers and patients)
• Team-oriented with proven ability to work in a collaborative setting
• Ability to solve complex problems and take appropriate action
• Ability to execute territory business strategy
• Proficiency with technology (large data systems and personal devices such as insulin pumps and continuous glucose monitors)

Education and Experience

Minimum Qualifications: Associate degree; 2+ years of related clinical experience; Professional, up-to-date credentials and/or certifications (CDCES, RD, RN, PharmD, or other clinical credentials; state licensure as required); Valid driver's license.

Preferred Qualifications: Bachelor's degree; 2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients; Prior experience in a commercial role in the medical device or pharmaceutical industry.

Additional Information

Must reside within the geographic area of the assigned territory. This position requires regular business travel, mostly by car within a set geographic region. Overnight travel and amount of air travel varies by territory, may be as much as 2-5 overnights per month. Ability to lift, carry and transport up to 30 lbs.