Clinical Services Manager (MCS)
DaVita Kidney Care
Summary
The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers.
Job description
Essential Duties & Responsibilities
Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed. Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles. Perform other duties as assigned.
Education and Preferred Experience
- RN license
- Minimum 2 years (3 yrs. Preferred) Nephrology Experience
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
- Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
- Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations and requirements
Certificates, Licenses, and Registrations
Required: Current license RN in state of practice AL. Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
Preferred: Current CPR certification. CNN or CSN, Bonet Certification within 2 years of employment.
Travel and Time Requirements
- Regional travel up to 75% of the time
- Availability for evening and weekend work as needed
- On-site presence in facilities 3-4 days per week
Requirements
- Current RN license in state of practice AL
- Minimum 2 years nephrology experience
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning
- Intermediate computer skills in Word, Excel, and PowerPoint
- Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations
- Current driver’s license, reliable transportation, and vehicle insurance
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling
- Headspace Access
- Backup Child & Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.