Clinical Services Manager - Omaha, NE (Field Based)

Responsibilities

• Establish Clinical Partnerships: Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams.
• Share expertise with healthcare providers about diabetes management, including latest technologies and best treatment practices.
• Expand network and credibility within the diabetes community by participating in local events and initiatives.
• Own Patient Training: Schedule and deliver personalized training to patients on proper use and care of Insulet products.
• Assess patient needs and customize training programs.
• Provide ongoing support and education, offering follow-up consultation.
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans.
• Empower patients to manage their condition effectively by explaining device features and best practices.
• Oversee Clinical Education: Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs.
• Oversee CPTs by providing timely product updates and being a clinical resource.
• Leverage multiple data sources to inform education strategy and individual/team actions.
• Maintain and update data systems, such as Salesforce, to capture training metrics.
• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
• Sell Through Clinical Expertise: Promote benefits of insulin pump therapy to healthcare providers and patients.
• Collaborate closely with territory partners to achieve shared sales goals.
• Champion patient success stories to drive product adoption through clinical selling techniques.
• Execute field sales activities with a strategic, patient-centered approach.

Skills and Competencies

• Excellent communication skills, both oral and written
• Strong influencing and collaboration skills with ability to build and nurture relationships
• Demonstrated skill educating in a clinical setting (both providers and patients)
• Team-oriented with proven ability to work in a collaborative setting
• Ability to solve complex problems and take appropriate action
• Ability to execute territory business strategy
• Proficiency with technology (large data systems and personal devices, such as insulin pumps and continuous glucose monitors)

Education and Experience

• Associate degree
• 2+ years of related clinical experience
• Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure as required per state)
• Valid driver's license

Preferred Qualifications

• Bachelor's degree
• 2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients
• Prior experience in a commercial role in the medical device or pharmaceutical industry

Additional Information

• Must reside within the geographic area of the assigned territory.
• This position requires regular business travel, mostly by car within a set geographic region.
• Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month.
• Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.