Clinical Services Manager - Primary Care Clinics - Central Arkansas

Summary of Job Duties

This position is for Central Arkansas Outpatient Primary Care Clinics. The Clinical Services Manager (CSM) plays a vital role in the UAMS Family Medical Clinics. Their primary responsibility is to oversee the daily operations of the nursing department and ensure that all essential functions are running smoothly, including staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM collaborates with the Medical Director, Residency Director, physicians, and leadership to ensure quality patient care and exceptional customer service while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies.

Responsibilities

• Responsible for recruiting, hiring, and onboarding qualified nursing staff, including conducting interviews, evaluating candidates, and ensuring proper training and orientation.
• Coordinate and monitor the workload of nursing staff to ensure adequate coverage and efficient operations.
• Contribute to the development of the nursing department by staying updated on industry trends, best practices, and advancements in healthcare.
• Identify opportunities for improvement and implement strategies to enhance the quality of care, including training seminars, new protocols or technologies, and interdisciplinary collaboration.
• Develop and manage the nursing department's budget, collaborating with leadership to identify cost-saving opportunities while maintaining adequate staffing and quality patient care.
• Monitor patient satisfaction levels and address concerns promptly, engaging with patients, families, and providers to gather feedback and improve the patient experience.
• Foster a culture of continuous learning and professional development, mentoring staff, conducting performance evaluations, and assisting with career advancement.
• Monitor and maintain the highest level of quality in the nursing department, collaborating with leadership to establish quality metrics and ensure adherence to UAMS, regulatory, and internal standards.
• Serve as a liaison between the nursing department and other departments, facilitating communication and aligning activities with organizational goals.
• Ensure adherence to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) degree
• Five (5) or more years of clinical experience in the field of Nursing
• At least three (3) years of experience in a leadership capacity
• Current Registered Nurse License in the State of Arkansas
• Current BLS certification or must successfully obtain certification within the first 30 days of employment

Preferred Qualifications

• Master of Science in Nursing (MSN) degree
• Two years of pediatric experience
• Ambulatory clinic experience
• National Nursing Certification

Knowledge, Skills & Abilities

• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Knowledge of healthcare regulations and compliance
• Proficient in using healthcare software and databases
• Desire to foster a culture of continuous learning and professional development
• Demonstrates empathy, compassion, and a commitment to delivering quality patient care