Clinical Services Performance Manager
Omnicell
Summary
You will join the Specialty Pharmacy Services Clinical Services and Accreditation team responsible for maintaining accreditation readiness, clinical quality, and regulatory compliance across specialty pharmacy operations. In this role, you will lead accreditation readiness, quality management, policy development, clinical oversight, and continuous improvement initiatives, helping ensure high-quality and compliant patient care delivery.
Job description
About the Role
You will join the Specialty Pharmacy Services Clinical Services and Accreditation team responsible for maintaining accreditation readiness, clinical quality, and regulatory compliance across specialty pharmacy operations. In this role, you will lead accreditation readiness, quality management, policy development, clinical oversight, and continuous improvement initiatives, helping ensure high-quality and compliant patient care delivery.
Key Responsibilities
- Manage quality improvement processes by coordinating quality activities and evaluating aggregated findings
- Collect, validate, and analyze operational and clinical performance data
- Coordinate corrective action tracking and monitor operations progress to closure
- Promote quality achievement and performance improvement throughout the organization; organize and manage quality assurance functions in close co-operation with the Pharmacy Operations Management Team
- Revise review of processes as necessary to comply with laws, new systems, etc.
- Support Clinical Services Manager review of patient management files and deliver summaries to pharmacy operations
- Support Accreditation Manager review of site compliance with standards and internal processes
90-Day Success
- Build a strong understanding of Specialty Pharmacy Services operations, existing URAC and ACHC accreditations, quality programs, policies, procedures, and regulatory requirements
- Establish relationships with Clinical Services, Accreditation, Pharmacy Operations Management, and other cross-functional partners
- Evaluate current accreditation readiness, quality initiatives, policies, procedures, and compliance processes, identifying priority opportunities or gaps
- Begin taking ownership of accreditation and quality management responsibilities, contributing to active projects and upcoming survey-readiness activities
Requirements
- At least 3 years of experience working in a specialty pharmacy environment
- Bachelor's degree
- Pharmacist license current and in good standing in any state
- Demonstrated knowledge of specialty pharmacy operations, pharmacy law, healthcare quality, regulatory compliance, and accreditation requirements
- Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation
Benefits
- Learning and well-being programs
- Employee impact groups
- Professional growth opportunities
Company overview
Omnicell is a leading provider of medication management solutions and adherence tools for healthcare systems. Founded in 1992 and headquartered in Mountain View, California, the company specializes in developing automated systems for medication dispensing, inventory management, and pharmacy workflow optimization. Omnicell's comprehensive portfolio includes automated dispensing cabinets, central pharmacy automation systems, medication adherence packaging, and analytics software that help healthcare providers improve patient safety, operational efficiency, and medication adherence. The company serves hospitals, health systems, retail pharmacies, and long-term care facilities across the United States and internationally. Omnicell's technology solutions are designed to reduce medication errors, optimize inventory control, and streamline pharmacy operations through intelligent automation and data-driven insights. The company has established itself as a key player in healthcare technology, focusing on transforming medication management through innovative automation and digital solutions that enhance patient care quality while reducing healthcare costs.