Clinical Services, Resolution Support Specialist
AST
Summary
The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward.
Job description
A Day in the Life of a Resolution Support Specialist
The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward.
This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions.
This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.
Preferred Qualifications
- High school diploma or equivalent.
- One year of customer service, administrative, healthcare support, or sales support experience preferred.
- Strong Microsoft Office skills.
- Strong communication, organization, and attention to detail.
Schedule
Monday through Friday. Schedule determined by department leadership, working from the Scottsdale, AZ office location.
Requirements
- High school diploma or equivalent
- One year of customer service, administrative, healthcare support, or sales support experience preferred
- Strong Microsoft Office skills
- Strong communication, organization, and attention to detail
- Legally authorized to work in the United States
Benefits
- Annual Bonus Potential
- 20 Accrued PTO Days
- 10 Paid Holidays
- 401(k) 100% Match up to 6%
- 3 Health Care Plan Options
- Company HSA Contribution
- Company Stock Grant
Company overview
AST (Automated Systems of Tacoma) is a leading innovator in aseptic fill-finish machinery for sterile injectable applications and life sciences products. Founded in 1965 and headquartered in Tacoma, Washington, the company specializes in designing, manufacturing, and servicing highly automated processing equipment for pharmaceutical and biotechnology industries. With over 50 years of experience, AST provides innovative and flexible equipment solutions that meet stringent regulatory requirements for manufacturing ready-to-use nested vials, cartridges, and syringes. The company revolutionized the aseptic processing industry beginning in 2006 by leveraging its extensive experience and close customer relationships. AST's primary focus is on delivering reliable and flexible aseptic fill-finish machines that satisfy the most challenging product and regulatory demands in sterile injectable manufacturing. The company serves pharmaceutical manufacturers, biotechnology firms, CDMOs, and compounding pharmacies with advanced automation solutions that ensure cGMP compliance and operational efficiency.