Clinical Services, Resolution Support Specialist
Castle Biosciences
Summary
The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward.
Job description
A Day in the Life of a Resolution Support Specialist
The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward.
This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions.
This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.
Preferred Qualifications
- High school diploma or equivalent.
- One year of customer service, administrative, healthcare support, or sales support experience preferred.
- Strong Microsoft Office skills.
- Strong communication, organization, and attention to detail.
Schedule
Monday through Friday. Schedule determined by department leadership, working from the Scottsdale, AZ office location.
Requirements
- High school diploma or equivalent
- One year of customer service, administrative, healthcare support, or sales support experience preferred
- Strong Microsoft Office skills
- Strong communication, organization, and attention to detail
- Legally authorized to work in the United States
Benefits
- Annual Salary
- 20% Bonus Potential
- 20 Accrued PTO Days
- 10 Paid Holidays
- 401(k) 100% Match up to 6%
- 3 Health Care Plan Options
- Company HSA Contribution
- Company Stock Grant
Company overview
Castle Biosciences (Nasdaq: CSTL) is a leading molecular diagnostics company that develops and commercializes innovative tests to guide patient care decisions. Founded in 2008 and headquartered in Friendswood, Texas, the company focuses primarily on dermatologic and gastroenterological diseases, with a mission to transform disease management through personalized, clinically actionable solutions. Castle's proprietary portfolio includes five commercial tests targeting unmet clinical needs in dermatologic cancers, Barrett's esophagus, and uveal melanoma. Their flagship product, DecisionDx®-Melanoma, is a gene expression profile test that predicts metastasis risk in cutaneous melanoma patients. The company also markets TissueCypher® for Barrett's esophagus, DecisionDx®-SCC for squamous cell carcinoma, MyPath® Melanoma for lesion characterization, and DecisionDx®-UM for uveal melanoma staging. With laboratory operations in Phoenix, Arizona and Pittsburgh, Pennsylvania, Castle Biosciences employs advanced molecular technologies to provide physicians with objective data for more confident treatment planning. The company reported $83 million in Q3 2025 revenue and has demonstrated strong growth in its core testing franchises, positioning itself as a significant player in the precision diagnostics market.