Clinical Software Sales Specialist, US, ITS

About The Role

The Clinical Software Sales Specialist is the clinical voice of the inside sales team. You will show dentists how our imaging software and clinical applications fits into real implant and diagnostic workflows, turn trials into paying subscriptions, and give our reps the clinical confidence to sell software.

This is a new role, created as the team shifts from following up on inbound equipment leads to proactively selling software and equipment. You'll work alongside inside account managers, SwissMeda Customer Success Representatives and equipment sales, and you'll be the person they bring in when a dentist asks "will this work for my cases?"

Key Responsibilities

Demos and clinical selling

• Run live, case-based demos for dentists and their teams, ideally on the practice's own anonymized scans.
• Show how an AI surgical guide is planned and reviewed for one- and two-site implant cases, and when a case should move into SMOP.
• Handle clinical questions and objections that inside account managers can't, from guided versus freehand placement to implant system compatibility.
• Join calls with inside account managers and equipment reps on software opportunities.
• Equipment and access: demo environment with CSI8, CSD 3D Premium and SMOP
• Position will support US & Canada markets and will be expected to work between those normal business hours.

Trials and onboarding

• Coordinate every CSD 3D Premium trial: kickoff call, planning the first case with the dentist, and follow-up through conversion.
• Partner with the SwissMeda Customer Success team on trial-to-paid conversion and early customer success.
• Spot accounts ready to move up to SMOP or add Embedded Pearl AI and hand them back to the account owner.

Enabling the team

• Teach clinical foundations to inside account managers: implants, CBCT, guided surgery and the software workflow.
• Help certify reps by scoring their mock demos before they sell software.
• Keep demo scripts, case libraries and objection-handling guides current.
• Feed product feedback from dentists back to product and marketing.

Data and reporting

• Record demo and trial outcomes, and customer data such as CBCT model, imaging software version, implant volume and implant system, in the CRM.

Products You'll Support

• CSI8 - Imaging software; the platform the other products run on
• CSD 3D Premium - Implant planning, AI surgical guides for one or two sites, easy case sharing
• SMOP by SwissMeda - Full planning depth for complex cases, one click from CSD 3D Premium
• Embedded Pearl AI - AI built into the imaging workflow

Travel

Occasional travel to trade shows, study clubs and CE courses.