Clinical Specialist, Atlanta, Georgia - Bracco Medical Technologies

Primary Duties & Responsibilities

Sales Support

• Provide procedural support with Interventional Cardiologists, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons, and other staff during product adoption visits to ensure proper and optimal use of ACIST equipment/devices
• Develop relationships with multiple call points during product adoption visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
• Identify training needs within each assigned account and execute necessary activities to support product adoption and effectiveness.
• Identify non adopters in assigned accounts and employ a consultative selling strategy to convert them into adopters; this includes consulting and collaborating with customer to uncover their specific needs and identify working solutions
• Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections
• Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
• Maintain thorough record of all activities in customer relationship management system (Salesforce.com)
• Maintain accurate customer profile focused on utilization of ACIST equipment/devices
• Serve as a consultative resource utilizing the Vital Signs process and completing baseline assessments per protocol in the Account Database (SalesForce.com)

Installation and Training

• Provide installation of the company’s medical equipment within assigned territory and as a team member in key account installations. Includes but is not limited to site & staff assessment, system unpack, test, set up, integration with OEM equipment, coordination, execution and documentation of training for all staff
• Present features and benefits to customers, educate /train customers on proper usage of the equipment/device, document proficiency and establish follow up plan to maintain customer satisfaction
• Working side by side with the Interventional Cardiologist, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons and staff to execute a comprehensive training plan to ensure proficiency and safety in the use of ACIST devices
• Ensure all staff are utilizing the ACIST device with best practice techniques and with utmost regard for patient safety
• Collaborate with Territory Sales Manager to ensure maximum integration of technology in new accounts
• Maintain records of all installation details in customer relationship management system (Salesforce.com).

Customer Support

• Address on-going customer needs through cross-functional communication and collaboration. Examples include but are not limited to:
• Proactive communications with engineering on product requirements
• Communicating with Service for deployment of service-related activities
• Communicating “voice of customer” feedback to Marketing
• Frequent communications with Sales Administration to secure accessories and manage logistics

Clinical Support

• In conjunction with Territory Sales Manager, provide case and clinical support during product demonstrations and evaluations to prospective customers
• Keep current on all product literature, promotional material and industry developments

Qualifications (Knowledge, Skills & Abilities)

• Minimum RCIS, RN, RT or related health care license
• 3 years clinical experience in the interventional or peripheral cardiovascular laboratory or thorough knowledge of current interventional practices and procedures
• Ability to conduct high impact presentations during training and customer presentations
• Proven ability to demonstrate strong persuasive, objection handling and problem-solving skills in high pressure situations
• Proven ability to demonstrate team contributor competencies: Action Oriented, Perseverance, Learning agility and attention to detail
• Knowledge of computer applications including Word, Outlook, Excel and PowerPoint
• Ability to manage multiple projects
• Ability to work independently and exercise judgment consistent with organizational and department guidelines
• Ability to learn and implement the Vital Signs process which includes completing baseline assessments per protocols outlined in the Account Database (Salesforce.com)

Preferred

• Bachelor’s degree
• 5+ years of clinical experience in a diagnostic and interventional cardiovascular laboratory that utilizes the ACIST contrast delivery system
• Sales experience a plus
• Scrub experience preferred

Other

• Ability to lift equipment up to 50 pounds
• Ability to travel a minimum of 70-80% of the time
• Valid driver’s license
• Must be able to meet and maintain customer/medical facility access requirements, including vendor credentialling requirements and regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer/medical facility serviced