Clinical Specialist, CRM - Albany
Medtronic
Summary
The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. This field-based position supports the Albany/Upstate territory and requires residence within the assigned area. The role involves regular travel to hospitals, clinics, and customer accounts, with approximately 80% travel and frequent independent driving.
Job description
A Day in the Life
The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. This field-based position supports the Albany/Upstate territory and requires residence within the assigned area. The role involves regular travel to hospitals, clinics, and customer accounts, with approximately 80% travel and frequent independent driving.
The Clinical Specialist provides technical, clinical, educational, operational, and sales support for Cardiac Rhythm Management products and therapies, working directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives.
Primary Responsibilities
- Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support.
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
- Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage.
- Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives.
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback.
- Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions.
- Support the onboarding and development of new Clinical Specialists and Sales Representatives.
- Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs.
Required Qualifications
- High School Diploma and 6+ years OR Associate's Degree and 4+ years OR Bachelor's Degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing.
- Valid driver's license, active auto insurance, and driving record that meets company standards.
- Ability to reside within the Ann Arbor, Michigan territory and travel approximately 80% to customer accounts.
Preferred Qualifications
- Bachelor's degree in nursing, life sciences, or biomedical engineering.
- 2+ years of experience in a cardiac catheterization lab, electrophysiology lab, hospital, or clinic with cardiology knowledge.
- Working knowledge of medical terminology and the medical device industry.
- Experience with Microsoft applications and Salesforce.
- Ability to meet customer and hospital vendor credentialing requirements.
Requirements
- High School Diploma and 6+ years OR Associate's Degree and 4+ years OR Bachelor's Degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing
- Valid driver's license
- Active auto insurance
- Driving record that meets company standards
- Ability to reside within the assigned territory
- Ability to travel approximately 80% to customer accounts
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.