Clinical Specialist II

The Opportunity

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

What You’ll Work On

• Working under general direction, provides engineering, sales, educational, and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products.
• Performs work that involves a high degree of independence.
• Identifies and routinely uses the most effective, cost-efficient, and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.
• Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.
• Acts as a clinical interface between the medical community and the business.
• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis.
• Demonstrates a thorough command of all EP products, related product and technical knowledge, trends, and players.
• Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.
• Provides insight, guidance, and feedback to management on market feedback and components of the next generation of products.
• Provides regional EP procedural case coverage.
• Provides additional back-up support to EP Sales Representatives in the following areas: Sales support; Regional training seminars; Clinical studies/data collection; Trouble Shooting; and, New product in-service training to physicians, nurses, and sales representatives.
• Continuously develops engineering, sales, and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.
• Assists Training and Education departments with advanced educational seminars and the preparation of educational materials.
• Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.
• Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
• Resolves and/or facilitates resolution of problems including identifying causes to prevent recurrence.
• Performs related functions and responsibilities, on occasion, as assigned.

Required Qualifications

• Bachelor’s degree in Biomedical Engineering, related field or equivalent healthcare experience required.
• Requires ability to become certified on EP products.
• A minimum of two years of increasingly responsible experience in the cardiac pacing and related industries.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Demonstrated advanced knowledge of cardiac pacing systems is also necessary.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.
• Must have the ability to concentrate on detail and work independently.
• Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.
• Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
• Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.