Clinical Specialist II, SCS - Charlotte, NC

About the role

At Boston Scientific, we're dedicated to improving the quality of life for millions of people living with chronic pain. Our Neuromodulation team delivers personalized pain solutions using innovative, evidence-based technologies that make a real difference for patients and physicians. As a Clinical Specialist 2, you'll partner with healthcare professionals to support implant procedures, provide technical expertise, and ensure the best outcomes for patients. You'll join a passionate team that never stops advancing pain management through innovation, service, and care. If you're driven to help others and want your work to truly matter, join us and help change lives.

Your Responsibilities will include:

• Provide expert clinical support through programming, troubleshooting, and intraoperative guidance for spinal cord stimulation procedures.
• Deliver patient follow-up care, ensuring optimal therapy performance and long-term success.
• Partner with the sales team and healthcare professionals to drive therapy adoption and deliver exceptional clinical outcomes.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, technological developments, and current items of interest in the industry.
• Lead educational initiatives for customers by presenting and demonstrating company products using diverse formats—including presentations, hands-on demonstrations, and digital platforms—to ensure healthcare professionals remain informed about the latest advancements in product technology, therapy options, and industry trends.
• Work closely with physicians, hospital staff, and other healthcare providers to deliver tailored education regarding the clinical benefits and best practices for utilizing company products and patient care.
• Engage clients through regular training sessions, workshops, and informational meetings to support optimal therapy outcomes and foster ongoing professional development.
• Serve as a resource for current and prospective customers, providing updates on innovations and evidence-based therapies to support informed decision-making in pain management.
• Actively participate in surgical cases within hospital and surgery center environments, providing hands-on support throughout procedures.
• Take an integral role in patient follow-up care by regularly monitoring therapy progress, addressing patient needs, and collaborating with healthcare teams to ensure optimal outcomes and satisfaction with company products.
• Leverage company resources to proactively identify potential patients and referral sources, providing education on neuromodulation and the benefits of pain management for chronic pain treatment.
• Actively participate in the development and execution of community awareness initiatives designed to increase patient volume and drive engagement.
• Develop relationships with hospital and ambulatory surgery center personnel (e.g., through conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision makers in order to facilitate future sales.
• Build and nurture strong relationships with office, hospital, and ambulatory surgery center personnel by utilizing outstanding interpersonal communication skills.
• Through engaging conversations and effective meetings, you will establish new connections across various departments, identify key decision makers, and foster trust and collaboration to facilitate future sales opportunities.
• Respond promptly and efficiently whenever the office reaches out, ensuring that inquiries and requests are addressed in a timely manner.
• Demonstrate reliability by maintaining open lines of communication and quickly providing the information, support, or assistance needed by office personnel.
• Complete all administrative tasks in a timely manner and in full compliance with all applicable regulatory guidelines.
• This position requires frequent travel throughout the assigned region, primarily day trips, with some overnight stays depending on business needs. Flexibility regarding the expansion or reduction of your geographic territory is essential.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Minimum of 2 years' work experience in a sales and/or clinical role.

Preferred Qualifications:

• Medical device sales and/or clinical education experience.
• Bachelor's degree in Nursing, Biology, Kinesiology or other science field.
• Experience as Physical Therapy Assistant, RN, Chiropractor Assistant, Radiologic Tech or Surgical Tech or similar field.