Clinical Specialist, Pain Interventions - Columbia / Florence, SC

A Day in the Life

Medtronic's Neuroscience portfolio focuses on helping people with neurological disorders, spine conditions, and chronic pain live better lives. The Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through spinal cord stimulation, deep brain stimulation, and targeted drug delivery systems. This role is part of the Pain Interventions Commercial Sales team.

The Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in surgical coverage, follow-up support, troubleshooting, customer service, and education. This is a field-based position supporting customers at hospitals, clinics, and physician offices throughout the assigned territory within Columbia, SC and covering the surrounding area, to include Florence. Incumbents must reside within the territory and drive to multiple accounts approximately 50% of the time, including some overnight travel.

Responsibilities

• Represents Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products are available, providing technical support and device selection, and performing programming and testing of all device systems
• Manages patients through all phases of the clinical process and educates them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programmings, troubleshooting and follow-ups in hospitals and clinics
• Educates and trains physicians, hospital personnel and office staff on products and therapies
• Responds promptly and professionally to device-related inquiries by customers and patients
• Flexible with schedule while working and/or attending clinical events, possibly outside normal business hours including weekends and after hours
• Adheres to company policies and complies with required event reporting and documentation
• Manages inventory provided for case coverage, including timely transactions, cycle count accuracy, product retrievals, and avoiding expired or held product
• Contributes to quarterly goals by partnering with colleagues and communicating with Leadership
• Maintains working knowledge of competitive products
• Regularly visits accounts to establish/maintain relationships with office staff and healthcare providers
• Places orders with customer service for pending purchase orders and product replacement
• Works with materials management to collect POs for cases covered
• Ensures personal understanding of all applicable quality policies
• Assists Management and Sales Training in education/training of new employees
• Utilizes Excel, mobile phone, iPad, laptop, and/or Samsung tablet regularly
• Manages business expenses and budget effectively
• Mentors Associate Clinical Specialists
• Completes all new hire therapy trainings and corporate compliance training
• Travels to cover district cases as needed and occasionally other districts

Qualifications

Required: A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or an Associate's degree with a minimum of 4 years of clinical or medical sales experience; or a Bachelor's degree with a minimum of 2 years of clinical or medical sales experience.

Preferred: Bachelor's degree in a health care related field; Master's degree; Registered nurse or HCP with experience in a sterile environment; clinical experience with implantable neurological products and patient care; experience servicing medical personnel on product use; experience with a medical device or pharmaceutical company and clinical experience in neurology, neurosurgery, orthopedic, operating room, pain management, or home health care; understanding of basic reimbursement and healthcare environment; excellent organizational skills and ability to work under pressure.

Additional Job Requirements

• Function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• Serve as primary resource for scheduled and unscheduled clinical events, periodically working weekends, evenings and nights, with possible overnight travel
• Work efficiently and autonomously with little direction outside of clinical events
• Attend national meetings, district meetings and other training as requested
• Wear a 7-9 lbs protective lead apron for extended periods in the operating room
• Lift up to 40 lbs
• Sit, stand, and/or walk for 8+ hours per day
• Bend/stoop, squat and balance frequently
• Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus