Clinical Specialist, Pain Interventions - Milwaukee, WI
Medtronic
Summary
At Medtronic, the Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field based position in Milwaukee, WI and covering the surrounding areas.
Job description
Primary Responsibilities
- Represents Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
- Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
- Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics
- Educates and trains physicians, hospital personnel and office staff on products and therapies
- Responds promptly and professionally to device-related inquiries by customers and patients
- Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours
- Adheres to company policies and complies with required event reporting and documentation, utilizing Medtronic technology tools
- Responsible for managing inventory provided for case coverage, including timely transactions, cycle count accuracy, product retrievals, and not implanting expired or on-hold product
- Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
- Maintains a working knowledge of competitive products
- Regularly visits accounts to establish/maintain relationships with office staff and Health care providers
- Accountable for placing orders with customer service for pending purchase orders and product replacement
- Expected to work with materials management to collect POs for cases covered within the territory/district
- Ensures personal understanding of all quality policies/system items that are personally applicable
- Assists Management and Sales Training department in education/training of new employees within the district
- Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
- Manages business expenses and budget effectively and in given timeframe
- Mentors Associate Clinical Specialists
- Completes all new hire therapy trainings as directed by medical education
- Completes all corporate compliance training prior to date due
- Travels to cover district cases as needed in the district, and occasionally to other districts
Requirements
- A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or an Associate's degree with a minimum of 4 years of clinical or medical sales experience; or a Bachelor's degree with a minimum of 2 years of clinical or medical sales experience.
- Valid driver's license and active vehicle insurance policy
- Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
- Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
- Ability to work efficiently and autonomously with little direction when outside of clinical events
- Ability to attend national meetings, district meetings and other training as requested
- Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
- Ability to lift up to 40 lbs
- Ability to sitting, standing, and/or walking for 8+ hours per day
- Ability to bend/stoop, squat and balance frequently
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Short-term Disability
- Sales Incentive Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.