Clinical Specialist, Peripheral Nervous System (PNS) - Northern Manhattan, NY

A Day in the Life

As one of Medtronic's three comprehensive portfolios, Neuroscience is focused on improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Within the portfolio, the Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through technologies such as spinal cord stimulation and targeted drug delivery systems.

The PNS Clinical Specialist assists the Sales team by providing technical, clinical and educational/training support. Responsibilities include new patient/customer product demonstration/training, patient follow up and support, assisting sales reps and sales leaders with sales lead generation and follow up, and partnering with the sales team in maintaining and enhancing a strong client relationship. This position reports to a District Manager while taking day-to-day instruction from sales representatives. This is a field-based role covering Northern Manhattan.

Primary Responsibilities

• Serves as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow-up
• Attends patient device implants and performs patient follow-up to assure success of implantation experience
• Provides external staff education on bandage changes and other product related specifications
• Provides timely product follow-up and support to patients, physicians, and other staff as needed
• Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members
• Supports sales representatives by meeting with existing and potential clients to identify clinical needs, goals and constraints and demonstrate how company products can help achieve their goals
• Ensures facilities have clinical literature and other marketing collateral
• Provides support for industry conferences/exhibits/labs as directed
• Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation
• Maintains open, effective communication with all personnel, customers, and other Medtronic employees
• Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and sales representatives
• May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through in-person and remote training
• Manages administrative tasks to include timely patient documentation and data collection in Salesforce
• Remains current in all third-party accreditation requirements to ensure full access to each account
• Complies with all aspects of the Corporate Compliance Program
• Provides positive and constructive peer-to-peer guidance
• May be expected to occasionally assist with cases outside of assigned geographic territories
• May be required to work outside of normal business hours

Required Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience or advanced degree with 0 years of experience
• Must have a valid driver's license, good driving record and active vehicle insurance policy

Preferred Qualifications

• Prior experience in an Operating Room
• 2+ years patient experience in clinical environment
• Experience working with pain patients
• Neuromodulation experience