Clinical Specialist | Urology - Sacral Neuromodulation | Seattle, WA

About the role

We're looking for a driven, reliable, and experienced Clinical Specialist to assist their Area in meeting sales and patient service objectives by providing reliable technical, educational, operational and sales support. Axonics is seeking action driven candidates who will be accountable to meet our patient and customers' expectations through reliability and quality in our products, processes, and systems.

Your responsibilities will include

• Establishes, develops, and maintains positive business relationships with Customers and Patients.
• Provides clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics.
• Uses clinical expertise, market & product knowledge to advance growth opportunities.
• Provides exceptional customer service to all customers.
• Educates customers staff on technical matters relating to Axonics products and therapies.
• Completes proper Patient care documentation in Axonics Patient Care Management (PCM) system.
• Makes and receive patient calls/text through Axonics PCM system. Some calls can be after hours and weekends.
• Partners with Area Director and Territory Managers to learn market dynamics and local customer motivations and needs; has a thorough understanding of how Axonics products and solutions offer value to the patient.
• Contributes to the achievement of quarterly goals associated with specific initiatives at the Area and / or on a national level.
• Assists with education / training of new employees.
• Manages inventory provided for case coverage and trunk stock.
• Expedites the resolution of customer problems and complaints to maximize satisfaction.
• Coordinates sales and marketing efforts with team members and other departments.
• Visits accounts regularly to replenish literature and establishes / maintains relationships with office staff.
• Works closely with Territory Managers to drive sales growth in target accounts and key areas.
• Actively participates in territory sales growth activities such as but not limited to customer lunch and learns, community education sessions, Advance Practitioner seminars, quarterly business reviews and other approved activities.
• Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of best practices and promotional trends.
• Maintains high level of clinical, market and product knowledge.
• Completes all assigned training in a timely manner.
• Continuously improves through feedback.
• Manage personal expenses per company expense policy and report monthly in Concur.
• Maintains proper credentials for Hospital Systems in area.
• Up to 50% travel to include some overnight travel in and out of market.
• Work hours directly support case coverage and may vary from week to week.

Required qualifications

• Highschool Diploma, though bachelor's degree highly preferred.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments (ORs, clinics).

Preferred Qualifications

• Bachelor's degree preferred.
• A minimum of 3 years of clinical experience in the medical device industry or a minimum of 5 years of clinical experience in urology as a RN.
• Highly motivated and target driven with a proven track record.
• Excellent communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.