Clinical Staff Manager
Silverado
Summary
Join Silverado Franklin, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. We're hiring a Clinical Staff Manager – a detail-oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community.
Job description
What You'll Be Doing
- Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios
- Maintain caregiver shift preferences and availability in an active scheduling database
- Respond to emergent scheduling needs with creativity and urgency
- Supervise caregivers across all shifts, including PM, NOC, and weekends
- Assist with recruiting, interviewing, onboarding, and orientation of new caregivers
- Track and maintain associate licenses and certifications
- Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics
- Approve payroll and manage timecards for the clinical team
- Collaborate with HR and DHS on performance concerns, workers' comp, and leaves of absence
- Coordinate training and continuing education for clinical staff
- Oversee budgeting, inventory, and ordering of clinical supplies
- Participate in quality improvement initiatives and community events
- Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction
- Supervise adherence to policies and procedures under DHS direction
Qualifications
- High school diploma or equivalent required
- Experience in healthcare scheduling, preferably with dementia-related care
- Familiarity with scheduling software and dementia care practices
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Empathetic communication style and a "can-do" attitude
- Active role: walking, bending, lifting (up to 50 lbs.)
- Commitment to working with seniors in a culturally diverse environment
- Reliable transportation to meet attendance and punctuality standards
- Comfortable working in an environment with animals and pets
- Ability to collaborate with other department leaders
Schedule: Monday - Friday, 9:00am - 5:00pm
Requirements
- High school diploma or equivalent required
- Experience in healthcare scheduling, preferably with dementia-related care
- Familiarity with scheduling software and dementia care practices
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Empathetic communication style and a "can-do" attitude
- Active role: walking, bending, lifting (up to 50 lbs.)
- Commitment to working with seniors in a culturally diverse environment
- Reliable transportation to meet attendance and punctuality standards
- Comfortable working in an environment with animals and pets
- Ability to collaborate with other department leaders
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Flexible Spending Account (FSA)
- Paid Time Off
- Tuition Reimbursement
- Professional Development Assistance
- Referral Program
- Pet Insurance
- Auto & Home Insurance
- Discount Programs
- Paid Training
Company overview
Silverado is a leading senior living company specializing exclusively in memory care and hospice services for individuals with Alzheimer's, Parkinson's, and other memory-impairing diseases. Founded in 1996 and headquartered in Irvine, California, Silverado operates 28 memory care communities across 10 states, providing the full continuum of care from early onset through end-of-life services. The company's innovative approach combines intensive clinical care with a home-like residential environment, featuring 24/7 licensed nursing staff, physician medical directors, and specialized dementia care programs. Silverado is recognized as an industry leader in memory care innovation, with partnerships with major research universities including UCLA, UCSD, Stanford, and Baylor University. The company's unique "normalization" philosophy focuses on treating residents with dignity and respect while maintaining their independence and quality of life. Silverado also operates home care offices and hospice services, offering comprehensive support for families navigating memory loss challenges.