Clinical Support Services Coordinator I
Ora
Summary
We are seeking a Clinical Support Coordinator I to join our Clinical Support Services Team for our Safety Assessment site located in Shrewsbury, MA. The ideal candidate is detail oriented, has excellent communication skills and has a general familiarity with lab procedures.
Job description
A Clinical Support Coordinator I provides project support to ensure the timely delivery of clinical materials and shipments. Additionally, this person is responsible for maintaining documentation and records relating to clinical kitting and communicating actively and clearly with multiple parties about clinical supply shipments and deliverables.
- Preparing, reviewing, and shipping clinical study kits and supplies according to SOPs and study requirements.
- Actively and clearly communicating with clinical sites, clients, and internal teams regarding study activities related to clinical kitting.
- Assisting with the development and customization of study materials, site manuals, and clinical kits.
- Creating and maintaining studies within a Laboratory Information Management System (LIMS).
- Reviewing study protocols and client documentation to identify study setup and reporting requirements.
- Coordinating the flow of study information between clients, clinical kitting and analysis teams.
- Ensuring compliance with company SOPs, quality standards, and regulatory guidelines.
- Maintaining accurate, complete, and organized data and study documentation.
- Providing support to other departments and service lines as needed.
- Performing additional duties assigned by management.
Requirements
- Bachelor's degree preferred
- 1-year related experience in a life science laboratory
- Detail-oriented
- General familiarity with lab procedures
- Good verbal communication skills
- Ability to organize and prioritize work to meet deadlines under minimal direction
- Basic computer skills; familiarity with Microsoft Office software
Benefits
- Performance Bonus/Incentives
- 401(k)
- Paid Time Off
- Stock Purchase Program
- Health and Wellness Coverage
- Employee and Family Wellbeing Support Programs
- Work-Life Balance Flexibility
Company overview
Ora is the world's leading full-service ophthalmic drug and device development firm, operating as a specialized contract research organization (CRO) focused exclusively on ophthalmology. Founded in 1974 and headquartered in Andover, Massachusetts, the company has over 45 years of experience in advancing eye care innovations globally. Ora provides comprehensive research and development services spanning preclinical studies, clinical trials, regulatory strategy, and product development for both pharmaceutical and medical device companies. With operations across the United States, United Kingdom, Australia, and Asia, the company has helped clients achieve more than 85 product approvals to date. Ora's expertise covers a wide range of ophthalmic conditions including allergy, dry eye, retina diseases, glaucoma, and anti-infective therapies. The company employs over 500 ophthalmology specialists who utilize proprietary clinical models, integrated data solutions, and global regulatory strategies to accelerate product development from concept to market. Ora serves a diverse client base ranging from startups to global pharmaceutical and device companies, positioning itself as the trusted partner for ophthalmic innovation worldwide.