Summary

Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.

Job description

Your role

Serves as a clinical subject matter expert by providing frontline customer support, troubleshooting application issues, and resolving product inquiries through phone, email, and chat.
Owns the escalation management process from intake through resolution, including developing action plans, coordinating cross-functional support, and securing customer agreement on corrective actions.
Partners with technical, engineering, and development teams to investigate complex customer issues and ensure effective problem resolution.
Provides clinical education, training, and guidance to both customers and internal service teams to promote effective product use and improve operational performance.
Maintains a strong focus on quality, compliance, and continuous improvement by monitoring customer feedback, reporting safety concerns, and keeping knowledge resources current with evolving clinical trends.

You're the right fit if

You've acquired 2+ years of PACS implementation/administration, healthcare technical support or radiology experience and have a strong knowledge of hospital workflows; a bachelor's degree may be considered in lieu of experience.
Strong analytical skills with the ability to manage competing priorities and deliver results under tight deadlines.
Aptitude for developing and executing action plans to drive issue resolution.
An understanding of DICOM and/or HL7 and Vue PACS is preferred.
You have a high school diploma, vocational education or a bachelor's degree or equivalent. ARRT or CIIP certification highly preferred.
You're a strong collaborator with the ability to build productive working relationships across teams and stakeholders.

Requirements

2+ years of PACS implementation/administration, healthcare technical support or radiology experience
Strong knowledge of hospital workflows
Strong analytical skills with the ability to manage competing priorities and deliver results under tight deadlines
Aptitude for developing and executing action plans to drive issue resolution
High school diploma, vocational education or a bachelor's degree or equivalent
Strong collaborator with the ability to build productive working relationships across teams and stakeholders
Must reside in or within commuting distance to Manhattan, NY

Benefits

Paid Time Off
401(k) up to 7% match
Health Savings Account
Stock Purchase Plan
Education Reimbursement

Company overview

Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.