Clinical Support Specialist

Role Description

The Clinical Support Specialist will serve as a key clinical resource for Noris Medical customers, dental professionals, and sales teams throughout the West Coast. This individual will provide hands-on clinical support, product education, procedural guidance, and field training while helping drive confidence and successful adoption of Noris Medical solutions.

This role is ideal for an experienced dental professional who is clinically knowledgeable, confident in a surgical environment, and passionate about education, coaching, and customer success. The ideal candidate will be comfortable working independently, collaborating across departments, and traveling regularly to support customers, procedures, and educational programs.

Key Responsibilities

• Serve as a primary clinical resource for Noris Medical customers and field sales teams throughout the assigned region
• Provide hands-on clinical and product support during dental implant procedures, customer trainings, and educational programs
• Deliver clear and engaging clinical education to dental professionals, clinical teams, and Noris Medical employees
• Support the onboarding and continued clinical development of new and existing Territory Managers
• Educate customers and team members on Noris Medical implant systems, instrumentation, surgical workflows, and approved clinical protocols
• Partner with Sales, Education, and Leadership to identify clinical needs and strengthen product adoption and field execution
• Support cadaver courses, live-patient programs, conferences, workshops, and other educational events
• Build trusted relationships with clinicians, dental teams, and internal partners
• Identify clinical knowledge gaps and recommend additional training, resources, or follow-up support
• Gather customer and field feedback to help improve education, training materials, products, and the overall customer experience
• Maintain accurate documentation of customer support, training activity, and follow-up
• Stay current on Noris Medical products, clinical protocols, and developments within dental implantology
• Represent Noris Medical with professionalism, clinical credibility, and a patient-first mindset

Required Qualifications

• Minimum of 3 years of clinical experience in dentistry, oral surgery, and/or dental implantology
• Strong understanding of dental implant procedures, surgical workflows, instrumentation, and terminology
• Experience providing hands-on clinical support, product education, or professional training
• Ability to communicate complex clinical information clearly and confidently
• Strong presentation, coaching, and interpersonal skills
• Self-motivated, proactive, and comfortable working independently in a field-based role
• Strong organizational and time-management skills with the ability to manage a changing travel and clinical support schedule
• Ability to collaborate effectively with dental professionals, sales representatives, educators, and company leadership
• Must currently reside on the West Coast
• Must live within 30 minutes of a major commercial airport
• Must be willing and able to travel weekly, including regular overnight travel
• Cover letter required

Preferred Qualifications

• Formal dental or clinical credentials, such as CDA, RDH, RDA, surgical assisting certification, or a comparable clinical background
• Experience supporting full-arch rehabilitation, All-on-X procedures, guided surgery, or advanced implant techniques
• Experience with remote anchorage, pterygoid, or zygomatic implant procedures
• Previous experience with a dental implant manufacturer, medical device company, or clinical education organization
• Experience developing or facilitating clinical training programs
• Experience using HubSpot or another CRM system to document customer activity and follow-up