Clinical System Product Manager (LIS or LIMS)

Key Responsibilities

Strategic Platform Vision and Architecture

• In partnership with Product, Software Engineering, and sample end-to-end operations teams, develop and communicate the long-term vision for LIS aligned with business strategy, clinical growth, regulatory commitments, and operational priorities.
• Understand software platform architecture, design principles, reusability patterns, and scalability implications.
• Identify opportunities to build shared services, workflows and data models that reduce redundancy and improve operational consistency.
• Balance short-term operational needs with long-term platform modernization and NPI activities.

Requirements Collection and Discovery

• Systematically gather software requirements and enhancement requests from production critical teams.
• Map current-state and future-state workflows across pre-analytical, analytical, and post-analytical operations (End-to-end operations from sample order through sample report).
• Translate stakeholder feedback and operational observations and data into documented prioritized requirements.
• Consolidate competing or overlapping requests and identify common patterns and themes enabling similar requirements to be grouped into cohesive features.

Requirements Translation and Road-Mapping

• Translate prioritized operational requirements into clear, technical user stories, swim lane diagrams, and wire frames as needed, enabling effective software design and development.
• Partner with software engineering to assess technical feasibility, identify architectural considerations, dependencies, and level of effort for proposed features.
• In partnership with Product and Software Engineering, develop and maintain a quarterly operations product roadmap aligned with operational priorities, regulatory requirements, and enterprise software architecture.
• Uses operational data and analytics to drive business insights, quantify improvement opportunities, and prioritize LIMS and workflow automation investments.
• Ensure creation of a multi-year vision for LIS capabilities, platform standardization and technical debt reduction.

Product Lifecycle Management

• Oversee products and features from conception through design, development, testing, deployment and optimization
• Participate in sprint demos, support UAT and gather feedback to validate that delivered features meet operational needs
• Identify continuous improvement opportunities and feed learnings back into the roadmap

Cross-Functional Collaboration and Prioritization

• Partner closely across end-to-end operations functions, Product, Software Engineering, Quality and Informatics to ensure alignment on priorities and feasibility.
• Act as a bridge between end-to-end operations functions and technical teams, translating domain language and technical concepts bidirectionally.
• Manage stakeholder expectations around timelines, scope, and trade-offs with high emotional intelligence and clarity.
• Facilitate collaborative decision-making when requirements conflict or resources are constrained.

Required Skills and Competencies

• Bachelor’s degree in technical discipline (computer science, engineering, informatics, life sciences or related field) or equivalent professional experience.
• Eight or more years of experience in laboratory systems, process engineering, requirements management, product management, or technical program management.
• Demonstrated experience with a LIS or LIMS in a regulated clinical diagnostic lab.
• Strong knowledge of laboratory workflows, sample life cycle, accessioning, testing, result review and reporting, quality controls, and system integrations.
• Demonstrated experience gathering, synthesizing, and translating complex stakeholder requirements into clear technical specifications
• Working knowledge of product development processes, and software development lifecycles, regulated computer-system validation, change control, data integrity, and applicable requirements such as CLIA, CAP, and/or ISO standards.
• Proven track record working successfully across technical and non-technical teams in regulated environments.
• Experience with software architecture, platform design principles, and technical debt management.

Measures of Success

• Requirement clarity: operational stakeholders report that their needs are well-understood, fairly prioritized, and clearly communicated to engineering.
• Delivery alignment: software engineering teams receive clear specifications and deliver features that meet operational expectations
• Roadmap execution: quarterly roadmaps are executed on schedule, and prioritized decisions reflect operational impact and technical health
• Stakeholder satisfaction: cross functional teams report high confidence in the LIS direction and feel heard and prioritized
• Platform progress: visible improvements in LIS standardizations, technical debt reduction, and platform scalability over time
• Team productivity: end-to-end operations teams, software, and product teams work more efficiently due to clear requirements and coordinated roadmaps

This role is ideal for a detail-oriented, strategic thinker with deep expertise in laboratory operations, strong technical credibility, exceptional interpersonal skills, and the ability to operate with a high degree of autonomy.

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.