Clinical Systems Specialist - Job ID: 2061

This position is based in our Global IT organization. The Clinical domain currently consists of three product teams and a data team, supporting our Clinical Operations, Clinical Development, Biometrics, Clinical Data Management and Clinical Trial Supply functions. Our portfolio of systems (eTMF, CTMS, IRT, eCOA, SCE, CDR, and related tools) are, almost exclusively, Software as a Service (SaaS) solutions, which are made available to use at Ascendis Pharma through external vendor collaboration.

We are seeking a self-driven clinical systems specialist to join our growing team. As a key member of the Global IT team and the clinical domain, you will play a crucial role in supporting the clinical trial staff with their use of the clinical systems. This is an exciting opportunity to work in a fast-paced environment, collaborating with cross-functional, global teams working together to achieve extraordinary results. You will report to Saman Sadhar, People Leader in Global IT, and to Simon Rønne, Domain lead, from a functional point of view. You will be based in Princeton, NJ.

Your key responsibilities will be:

• Acting as the first point of contact for any system or user-driven issue that is reported by end-users of our clinical IT systems.
• Collaborate with the product teams in the clinical domain to provide short-term solutions for errors and identify long-term steps to solve the root cause of recurring issues.
• Provide guidance and help interpret training materials to ensure end-users feel comfortable in using our systems in an efficient way, guided by Global IT and business processes.
• Proactively reach out to key users to identify patterns of use that might lead to future issues or will require system change to ensure optimal use.
• Create structure and overview of issues and issue-patterns that will enable insights around the use of our system for the clinical product teams, as well as domain and business leadership.

Qualifications and Skills:

You hold a relevant academic degree – minimum a bachelor’s degree – and 3+ years of experience from a related role in a pharmaceutical, biotechnology or related environment, preferably in an IT support or configurator role.

Furthermore, you have:

• Experience working within GxP regulated IT systems and tools in an admin context.
• Hands-on experience with supporting users in SaaS systems.
• Experience with identifying and documenting user requirements and delivering to those requirements in a team setting.
• Been working in an agile setting and thrive in a “continuous improvement” environment.
• Experience with hands-on configurations and related documentation in IT systems is a plus.

Key competencies:

You are a strong team player, innovative and curious, and have a can-do attitude. You are comfortable working across cultures and can readily adapt to changing priorities. You are comfortable interacting with all types of users, both through in-person interactions and by way of our ticketing system. You have a technical and user-centric mindset, where you pragmatically balance workarounds and long-term solutions to problems. To succeed in this role, we also expect you to be self-driven and able to seek opportunities for improvement and take initiative to move things forward.

Travel: 5 – 10 days per year. Office: Princeton, NJ, United States