Clinical Technician
AST
Summary
As the Clinical Technician at Fastest Labs of Wilmington, you will provide excellent customer service while performing certified drug, alcohol and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.
Job description
Position Summary
As the Clinical Technician at Fastest Labs of Wilmington, you will provide excellent customer service while performing certified drug, alcohol and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.
The Clinical Technician position is ideal for someone with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. We provide full certification and training, so if you are eager to learn and grow, we will invest in your success and offer opportunities for advancement within our rapidly expanding company.
Schedule / Expected Work Hours
Monday–Friday, 9:00 AM–5:00 PM (No nights or weekends)
What You’ll Do
- Greet and assist clients with professionalism and care, ensuring a high level of customer service.
- Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
- Perform certified specimen collections, including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.
- Conduct instant/rapid screening for urine and saliva specimens when required.
- Accurately complete client documentation, chain of custody forms, and maintain organized business files.
- Collect payments from clients and process transactions appropriately.
- Report test results using client-approved protocols.
- Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
- Monitor and maintain testing supplies, forms, and equipment.
- Maintain a clean and professional office, reception, and testing environment.
- Contribute positively to team culture and overall company success.
Qualifications
- Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
- Basic computer proficiency and comfort with office tasks.
- Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
- Comfort working with biological specimens and cleaning supplies.
Requirements
- Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
- Basic computer proficiency and comfort with office tasks.
- Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
- Comfort working with biological specimens and cleaning supplies.
Benefits
- No nights or weekends
- Fun and professional work environment
- Fully trained in-house
- PTO
- Insurance benefits
- Paid holidays
- Advancement opportunities
Company overview
AST (Automated Systems of Tacoma) is a leading innovator in aseptic fill-finish machinery for sterile injectable applications and life sciences products. Founded in 1965 and headquartered in Tacoma, Washington, the company specializes in designing, manufacturing, and servicing highly automated processing equipment for pharmaceutical and biotechnology industries. With over 50 years of experience, AST provides innovative and flexible equipment solutions that meet stringent regulatory requirements for manufacturing ready-to-use nested vials, cartridges, and syringes. The company revolutionized the aseptic processing industry beginning in 2006 by leveraging its extensive experience and close customer relationships. AST's primary focus is on delivering reliable and flexible aseptic fill-finish machines that satisfy the most challenging product and regulatory demands in sterile injectable manufacturing. The company serves pharmaceutical manufacturers, biotechnology firms, CDMOs, and compounding pharmacies with advanced automation solutions that ensure cGMP compliance and operational efficiency.