Clinical Trainer
Sonova AG
Summary
Phonak, a brand of Sonova, is seeking a Clinical Trainer to provide clinical education, product training, and ongoing support to hearing healthcare professionals within an assigned region. In this role, you will work closely with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other hearing healthcare partners to support the successful use of Phonak hearing solutions. You will collaborate with regional sales teams, deliver engaging product presentations, and build strong customer relationships while helping hearing care professionals deliver exceptional patient care.
Job description
Responsibilities
- Deliver clinical training, product demonstrations, and educational presentations to hearing healthcare professionals, supporting new product launches and ongoing product knowledge.
- Partner with regional sales teams to identify customer needs, recommend appropriate Phonak hearing solutions, and support sales initiatives within assigned accounts.
- Build and maintain strong relationships with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other customers throughout the assigned territory.
- Conduct individual and group training sessions, including in-person presentations, virtual training, and remote customer support.
- Represent Phonak at regional, state, and national conferences, customer events, open houses, and educational meetings.
- Meet established customer visit expectations, maintain accurate CRM documentation, and manage territory expenses in accordance with company guidelines.
- Support the onboarding and mentoring of new Clinical Trainers while collaborating with internal teams to ensure customer satisfaction and continued clinical education.
More about you
- Doctor of Audiology (Au.D.) or Master's degree in Audiology required.
- Minimum of 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment.
- Strong knowledge of hearing aid technology, clinical applications, and hearing healthcare industry practices.
- Excellent communication and presentation skills, with the ability to effectively educate and engage both small and large audiences.
- Strong organizational, time management, and problem-solving skills, with the ability to work independently and manage competing priorities.
- Proficiency with Microsoft Office applications; experience with CRM systems and fitting Phonak products is a plus.
- Willingness and ability to travel frequently throughout the assigned region, including occasional overnight travel.
Requirements
- Doctor of Audiology (Au.D.) or Master's degree in Audiology required
- Minimum of 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment
- Strong knowledge of hearing aid technology, clinical applications, and hearing healthcare industry practices
- Excellent communication and presentation skills
- Strong organizational, time management, and problem-solving skills
- Proficiency with Microsoft Office applications
- Willingness and ability to travel frequently throughout the assigned region, including occasional overnight travel
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Health Reimbursement Account
- Flexible Spending Account
- Dependent Care Account
- TeleHealth
- 401(k) Matching
- Company Paid Life Insurance
- Company Paid AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Accident Coverage
- Hospital Indemnity Coverage
- Legal Assistance
- ID Theft Assistance
- Paid Time Off
- Paid Holidays
- Paid Parental Bonding Leave
- Employee Assistance Program
- Tuition Reimbursement
- Hearing Aid Discount
- Commission Eligible
- Bonus Eligible
Company overview
Sonova Holding AG is a globally recognized Swiss medical device company specializing in innovative hearing care solutions. Founded in 1947 and headquartered in Stäfa, Switzerland, Sonova has established itself as one of the world's largest providers in the hearing care sector, holding approximately 24% of the global hearing aid market. The company operates through four core business divisions: Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants. Sonova's diverse portfolio includes renowned brands such as Phonak, Unitron, Advanced Bionics, AudioNova, and licensed Sennheiser products. With over 17,990 employees worldwide, the company generates annual revenues exceeding CHF 3.6 billion and serves customers in more than 100 countries. Sonova's comprehensive offerings range from digital hearing aids and cochlear implants to wireless communication systems and professional audiological care services. As a component of the Swiss Market Index, Sonova maintains research facilities in Switzerland, Canada, and the United States, with manufacturing plants strategically located across Switzerland, China, and Vietnam. The company's mission centers on enabling people to experience the joy of hearing and live life without limitations through cutting-edge audio technology and comprehensive hearing care solutions.