Clinical Trial Coordinator - DigitalMe Study Restart

About the Role

We are relaunching the long-running DigitalMe research study and reconnecting with the people who took part in it years ago. We're looking for a Clinical Research Coordinator to lead that outreach: find past participants, confirm how to reach them, and invite them back into the study.

You'll become an expert on the study, its history, and its procedures, and be the first voice many returning participants hear. Your work directly decides how many people re-enroll and contribute new biospecimens to a federally funded effort to better understand, diagnose, and treat disease.

What You'll Do

• Become fluent in the study: its goals, consent process, eligibility rules, and what we ask of participants.
• Follow study procedures and privacy rules for handling participant information.
• Answer participant questions clearly and know when to bring in the study team.
• Work through the list of past participants to confirm current email, phone, and mailing information.
• Confirm whether each person is still living, using approved public records and search tools.
• Keep accurate, up-to-date records of every contact attempt and result.
• Contact past participants by email and phone, explain the study, and invite them to re-enroll.
• Follow up with people who are interested and guide them through enrollment and scheduling.
• Handle every conversation with warmth and respect, including sensitive ones with family members.
• Track progress against re-enrollment goals and share weekly updates with the study lead.
• Work closely with the study lead and our clinical operations, science, and partnerships teams to plan outreach and share what you're hearing from participants.
• Join regular team meetings and contribute ideas.
• Spot what works and what doesn't in our outreach, and suggest better scripts, timing, and channels.
• Use AI and other tools to work faster and keep data clean.

What We're Looking For

• Bachelor's degree, or currently completing one, ideally in a science, health, or related field.
• Clear, confident, and kind communication by phone and in writing.
• Strong organization and attention to detail. You keep careful records without being reminded.
• Self-motivated and comfortable working through a long list on your own, with steady follow-through.
• Comfort with spreadsheets and basic online research.
• Availability for at least 20 hours per week from January through June 2027.

Preferred Qualifications

• Interest in a career in healthcare, such as medicine, nursing, public health, or clinical research.
• Some experience in a clinical setting, public health, customer service, or volunteer outreach role.
• Familiarity with research ethics, informed consent, or privacy rules (HIPAA). CITI or similar human subjects training is a plus.
• Strong skills in Excel or Google Sheets, experience using AI tools, and familiarity with CRMs or similar tracking tools.
• Interest in chronic illness or patient advocacy.
• Bilingual in Spanish or another language spoken by our participants.