Clinical Workflow Lead, In-Center HD

Key Responsibilities

• Serve as the enterprise owner and lead designer for in-center hemodialysis workflows across all dialysis clinics, ensuring standardized processes and documentation practices.
• Lead current-state assessment and future-state workflow design for all aspects of dialysis treatment delivery, including patient scheduling, treatment documentation, clinical assessments, prescription execution, monitoring, and post-treatment workflows.
• Design and standardize EHR treatment records, flowsheets, standing orders, worklists, and clinical documentation tools.
• Establish enterprise standards for dialysis prescription management, dry weight tracking, recurring treatment schedules, laboratory workflows, and adequacy calculations.
• Define requirements for dialysis machine integration, device-generated data capture, documentation validation, and treatment performance reporting.
• Ensure clinical workflows support regulatory compliance, including CMS Conditions for Coverage, ESRD QIP measures, EQRS reporting, NHSN reporting, and interdisciplinary care planning requirements.
• Facilitate workflow design sessions with clinic managers, nurses, technicians, physicians, and operational leaders.
• Partner with clinical, operational, and digital innovation teams to define and operationalize AI-enabled workflows.
• Lead workflow validation and testing activities, including integrated patient scenarios, data conversion validation, device integration testing, and defect resolution.
• Review and approve system build components, including treatment navigators, flowsheets, scheduling workflows, standing order sets, and adequacy reporting tools.
• Evaluate and approve training materials, job aids, and readiness activities.
• Support deployment readiness through clinic assessments, super-user readiness, proficiency validation, device preparation, and command center support.
• Provide clinical leadership during go-live activities, monitoring workflow adoption, treatment record completion, documentation quality, and issue resolution.
• Balance enterprise standardization with operational needs by evaluating requests for local workflow variations and directing change control processes.
• Lead continuous optimization efforts by identifying workflow inefficiencies, reducing documentation burden, improving usability, and supporting clinical content governance.

Purpose and Scope

Provides direction, leadership, strategic vision, objectives and guidance regarding EHR design and operational process improvement opportunities related to clinical workflows, clinical informatics, government initiatives, process reengineering and clinical safety. Integrates clinical science, computer science, and information science to manage and communicate data, information, and knowledge in clinical practices.

Principal Responsibilities and Duties

• Uses a structured problem-solving method to optimize clinical systems and select, develop, implement, and evaluate informatics solutions.
• Analyzes and maps clinical workflows to evaluate efficiency, usability, and data integrity.
• Creates, designs and maintains clinical process & workflow documentation and serves as a content expert.
• Initiates, develops, seeks intra and interdepartmental approvals, deploys and evaluates company-wide clinical practice standards, policies, procedures, forms and guidance documents.
• Participates in the development of or develops clinical training and educational materials.
• Works as a change agent for organizational leadership and clinicians.
• Conducts site visits to review and evaluate clinical practice as necessary.
• Manages the activities & operations of the Clinical Informatics Department.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Serves as liaison between the organization and physicians regarding requests, questions or concerns.
• Provides senior level project management and team facilitation support to process improvement.
• Regularly interacts with senior management or executive levels and develops formal presentations.

Supervision

Responsible for the direct supervision of various levels of clinical quality and/or administrative support staff.

Physical Demands and Working Conditions

Day to day work includes desk and personal computer work, interaction with patients, field and corporate staff and physicians. The position requires travel for clinical assessment and problem solving as well as presentations at Company-wide, Corporate, Division, Regional or Area Meetings. The work environment is characteristic of both a health care facility and office environment. May be exposed to infectious and contagious diseases/materials.