Co-Op: Medical Practice Assistant

Clinical Duties and Responsibilities

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
• Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice.
• In conjunction with a Licensed Independent Provider (LIP), LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.
• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely.
• Accurately obtains vital signs, elicits information about the patient's basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record.
• Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care.
• Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN.
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN.
• Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.
• Following approved clinical practice guidelines (CPG's) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned.

Administrative Duties and Responsibilities

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
• Other duties as assigned.

Qualifications

Education: High School Diploma or Equivalent required. Experience in lieu of a degree is not accepted. No experience required.

Knowledge, Skills and Abilities

• Must be reliable and punctual.
• Good time management skills.
• Strong oral communication skills.
• Ability to take and follow direction.
• Willingness to learn.