Collection Specialist/Phlebotomist

Job Overview

The Specimen Collection Specialist is responsible for collection of patient specimens in physician's office, including urine, oral fluid specimens, Covid-19 specimens, and blood specimens. Collection Specialists also complete requisition forms for specimen testing, ensuring integrity of the specimen, obtain accompanying patient information, shipping specimens to the laboratory, and entering patient information into EMR or LIS system as needed. Position may also include requesting missing patient information from clinic staff, scheduling specimen collection appointments, and other general office tasks as deemed necessary by Field Operations Supervisor of Core Business.

Essential Functions

• Collect all urine samples, enter data in Laboratory Information System
• Collect anterior nasal swabs for Covid-19 testing, if requested at account
• Obtain blood specimen collection from patients following Ethos venipuncture protocols, if applicable at the location(s) assigned
• Follows established patient protocol
• Maintains specimen integrity by following Ethos standard operating procedures and reference materials provided by Core Business Field Supervisor
• Tracks collected specimens by initialing, dating, and completing paper requisition forms
• Labels specimen for identification purposes and prepares sample for shipment to lab
• Maintains safe, secure, and clean work environment by following standard procedures and compliance guidelines
• Updates job knowledge by participating in educational opportunities & training opportunities provided by Ethos
• Adheres to Ethos professional standards, policies and procedures, and meets federal, state, and local requirements
• Maintains positive interaction with patients and clinic staff, representing Ethos core values
• Work independently and be supervised remotely
• Complete assigned computer learnings, remain current with competency sign offs in Media Lab
• Other duties as assigned

Professional Requirements

• Regular and prompt attendance
• Must be able and willing to wear personal protective equipment (PPE) when required
• Excellent attention to detail, time management skills and meeting deadlines
• Ability to handle highly confidential information and remain compliant with HIPAA
• Ability to reflect positive attitude and disciplined work ethic
• Ability to work independently and supervised remotely
• Exceed quality and accuracy of work
• Strong interpersonal & patient care skills
• Strong technical ability to perform tasks with sound judgment
• Proficient with Microsoft Office applications
• Willing and able to complete all varieties of specimen collection
• Perform job duties as assigned by Ethos and directly related to Ethos specimen collections
• Partner with Regional and Territory Managers to provide strong team representation and set up proper protocols for specimen collection

Education and Experience Requirements

• 2 years of medical office or laboratory collection experience required
• Logistics, Patient facing customer service, Data entry and other experience preferred
• Phlebotomy Certificate Preferred, but not required. Sufficient Phlebotomy experience to sit for CPT certification, if ever required by client
• High School Diploma or GED required
• Reliable transportation

Knowledge, Skills and Abilities

• Ability to communicate effectively, orally, and in writing
• Must be able to work under limited and remote supervision where the work assignments are subject to established procedures, techniques, and well-defined policies
• Skill with completing assignments accurately and with attention to detail
• Ability to pass a criminal background check and drug test
• Ability to utilize technology to complete work in a remote environment: update personnel documents and complete online training and utilize Apps on a smart phone to clock in and out

Physical Requirements

• Proof of Covid-19 Vaccination or approved exemption
• Work in varying degrees of temperature (heated or air conditioned)
• Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
• Work will be performed in a patient facing environment and exposes the incumbent to normal bodily fluids, including biohazard materials