Collections Rep, temp
Terumo
Summary
Analyzes, and collects monies due on new and existing customer accounts. Researches and resolves accounts on the over 60/90 day past due report. Uses various sources of credit information to examine the potential of new accounts and review existing accounts. Inputs data and creates accurate accounts records utilizing applications software. Supports and encourages continuous improvements on company processes. Proficient in managing multiple project-oriented tasks effectively, prioritizing multiple projects, and working independently in a team-oriented environment.
Job description
Job Summary
Analyzes, and collects monies due on new and existing customer accounts. Researches and resolves accounts on the over 60/90 day past due report. Uses various sources of credit information to examine the potential of new accounts and review existing accounts. Inputs data and creates accurate accounts records utilizing applications software. Supports and encourages continuous improvements on company processes. Proficient in managing multiple project-oriented tasks effectively, prioritizing multiple projects, and working independently in a team-oriented environment.
Job Details/Responsibilities
- Associate is responsible to follow requirements of applicable national and international regulations.
- Collection of past due balances through verbal and written communication.
- Research and investigate invoice discrepancies in a timely manner.
- Root cause identification and removal of payment barriers for customers.
- Issue billing adjustments on pricing discrepancies.
- Process adjustments on customer accounts.
- Input resolution data for monthly over 60/90 day report.
- Process and analyze aging reporting for customer portfolio.
- Create standard invoice credits for promotional / BU spending on A/R.
- Utilize third party application for statement automation and customer dunning letters.
- Recognize a customer complaint and forward to the appropriate personnel based on TMC’s Quality Policies and Procedures.
- Protects organization’s value by keeping information confidential.
- Other responsibilities as assigned by Management.
- Participate in project performance team meetings on behalf of the job unit in order to provide ideas, methods or processes for unit/company performance improvements.
Knowledge, Skills and Abilities (KSA)
- Must be proficient with Microsoft Office - particularly MS Excel- (V-lookups, Pivot Tables, and general spreadsheet implementation)
- Strong organization skills with the ability to multitask and work under deadlines
- Knowledge of basic accounting principles preferred
- Possess strong communication skills both verbal and written
- Attention to detail with a demonstrated high level of accuracy to enter data and report/research results
- Ability to analyze information to resolve customer account discrepancies
Qualifications/ Background Experiences
- Associates Degree preferred
- 2 years credit and collection experience / accounts receivable strongly preferred
- Experience in JD Edwards and/or SAP ERP strongly preferred
Requirements
- Must be proficient with Microsoft Office - particularly MS Excel- (V-lookups, Pivot Tables, and general spreadsheet implementation)
- Strong organization skills with the ability to multitask and work under deadlines
- Possess strong communication skills both verbal and written
- Attention to detail with a demonstrated high level of accuracy to enter data and report/research results
- Ability to analyze information to resolve customer account discrepancies
- Associates Degree preferred
- 2 years credit and collection experience / accounts receivable strongly preferred
- Experience in JD Edwards and/or SAP ERP strongly preferred
Benefits
- Annual bonus
- Paid vacation
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Tax advantage savings accounts
- Legal plan
- Voluntary life insurance
- AD&D insurance
- Voluntary long-term disability
- Short term disability
- Critical illness insurance
- Accident insurance
- Parental leave
- Personal leave
- Tuition reimbursement
- Travel assistance
- Employee assistance program
Company overview
Terumo Corporation is a global leader in medical technology with over 100 years of history, founded in 1921 as a Japanese thermometer manufacturer. Headquartered in Tokyo and listed on the Tokyo Stock Exchange (TSE: 4543), Terumo operates in more than 160 countries and regions worldwide with approximately 30,000 employees. The company's extensive business portfolio spans three major segments: Cardiac & Vascular Business, Blood Management Business, and General Hospital Business. Terumo specializes in innovative medical solutions including vascular intervention systems, cardiovascular surgical devices, neurovascular treatment technologies, blood transfusion systems, diabetes care products, peritoneal dialysis equipment, and various disposable medical devices. As a component of the Nikkei 225 index, Terumo has grown through strategic acquisitions including Vascutek, MicroVention, and CaridianBCT, establishing itself as a comprehensive medical device manufacturer with strong R&D capabilities and global manufacturing footprint. The company maintains its founding mission of "Contributing to Society through Healthcare" while continuously advancing medical technology to improve patient outcomes and healthcare delivery worldwide.